What users are saying about
7 Ratings
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Score 9.4 out of 100
11 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    Deltek + ComputerEase

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    Deltek + ComputerEase

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    Deltek + ComputerEase

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    Deltek + ComputerEase

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Human Resource Management

    Customer Focus

    Feature Set Not Supported
    N/A
    10.0

    Deltek + ComputerEase

    100%
    Deltek + ComputerEase ranks higher in 5/5 features

    Employee demographic data

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Employment history

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Job profiles and administration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Workflow for transfers, promotions, pay raises, etc.

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Organization and location management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Payroll Management

    Customer Focus

    Feature Set Not Supported
    N/A
    10.0

    Deltek + ComputerEase

    100%
    Deltek + ComputerEase ranks higher in 3/3 features

    Pay calculation

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Support for external payroll vendors

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Salary revision and increment management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Asset Management

    Customer Focus

    Feature Set Not Supported
    N/A
    10.0

    Deltek + ComputerEase

    100%
    Deltek + ComputerEase ranks higher in 1/1 features

    Tracking of all physical assets

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    10.0

    Deltek + ComputerEase

    100%
    Deltek + ComputerEase ranks higher in 1/1 features

    Standard reports

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Construction Project & Field Management

    Customer Focus

    Feature Set Not Supported
    N/A
    10.0

    Deltek + ComputerEase

    100%
    Deltek + ComputerEase ranks higher in 3/3 features

    Jobsite reports

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    RFI tools

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Change orders

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Estimating

    Customer Focus

    Feature Set Not Supported
    N/A
    10.0

    Deltek + ComputerEase

    100%
    Deltek + ComputerEase ranks higher in 2/2 features

    Job costing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Cost databases

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Deltek + ComputerEase is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    10.0

    Deltek + ComputerEase

    100%
    1 Rating

    Usability

    Customer Focus

    N/A
    0 Ratings
    9.0

    Deltek + ComputerEase

    90%
    1 Rating

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    10.0

    Deltek + ComputerEase

    100%
    1 Rating

    Likelihood to Recommend

    Customer Focus, Inc.

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Read full review

    Deltek, Inc.

    We do not have Deltek + ComputerEase set up to run its full capabilities. But from what I have seen it can do, I hope we get it up to par really soon.
    Read full review

    Pros

    Customer Focus, Inc.

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Read full review

    Deltek, Inc.

    No answers on this topic

    Cons

    Customer Focus, Inc.

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Read full review

    Deltek, Inc.

    No answers on this topic

    Pricing Details

    Customer Focus

    Starting Price

    $0

    Editions & Modules

    Customer Focus editions and modules pricing
    EditionModules
    Standard$501
    Ultimate$992

    Footnotes

    1. # of stores and users
    2. # of stores and users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $249

    Additional Details

    Deltek + ComputerEase

    Starting Price

    Editions & Modules

    Deltek + ComputerEase editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Customer Focus, Inc.

      No answers on this topic

      Deltek, Inc.

      Deltek + ComputerEase is a good program. I gave it a nine, only because you cannot just pick up and go with this program. You defiantly will need some training on how to use it. But it seems to be a wonderful software once used as it should be
      Read full review

      Support Rating

      Customer Focus, Inc.

      No answers on this topic

      Deltek, Inc.

      Someone is always there to help me
      Read full review

      Alternatives Considered

      Customer Focus, Inc.

      Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
      Read full review

      Deltek, Inc.

      I used Foundations for a very long time. I did use Foundations at its full capabilities. I have not used Deltek + ComputerEase at its full capabilities yet. But so far, in my opinion, Foundations is more user friendly for people who have not been taught how to use it, than Deltek + ComputerEase is.
      Read full review

      Return on Investment

      Customer Focus, Inc.

      • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
      • With the information the employee can develop more personalized relationships with the client.
      • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
      Read full review

      Deltek, Inc.

      No answers on this topic

      Screenshots

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