Customer Focus vs. Deltek ComputerEase

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
Deltek ComputerEase
Score 7.6 out of 10
N/A
ComputerEase Construction Software is a cloud-based accounting and construction management suite now supported by Deltek since the 2019 acquisition. The platform is designed to handle accounting needs specific to companies in the construction industry (e.g. HVAC, plumbing, demolition, heavy highway, commercial, and more; both commercial and residential construction), and also contains project management features for medium-sized to larger companies, as well as smaller companies in these…N/A
Pricing
Customer FocusDeltek ComputerEase
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
No answers on this topic
Offerings
Pricing Offerings
Customer FocusDeltek ComputerEase
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$249 Site setup and trainingNo setup fee
Additional Details
More Pricing Information
Features
Customer FocusDeltek ComputerEase
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
17% above category average
Deltek ComputerEase
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
17% above category average
Deltek ComputerEase
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
5% above category average
Deltek ComputerEase
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
13% above category average
Deltek ComputerEase
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Customer Focus
-
Ratings
Deltek ComputerEase
10.0
1 Ratings
25% above category average
Employee demographic data00 Ratings10.01 Ratings
Employment history00 Ratings10.01 Ratings
Job profiles and administration00 Ratings10.01 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings10.01 Ratings
Organization and location management00 Ratings10.01 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Customer Focus
-
Ratings
Deltek ComputerEase
10.0
1 Ratings
28% above category average
Pay calculation00 Ratings10.01 Ratings
Support for external payroll vendors00 Ratings10.01 Ratings
Salary revision and increment management00 Ratings10.01 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Customer Focus
-
Ratings
Deltek ComputerEase
10.0
1 Ratings
28% above category average
Tracking of all physical assets00 Ratings10.01 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Customer Focus
-
Ratings
Deltek ComputerEase
10.0
1 Ratings
23% above category average
Standard reports00 Ratings10.01 Ratings
Construction Project & Field Management
Comparison of Construction Project & Field Management features of Product A and Product B
Customer Focus
-
Ratings
Deltek ComputerEase
10.0
1 Ratings
30% above category average
Jobsite reports00 Ratings10.01 Ratings
RFI tools00 Ratings10.01 Ratings
Change orders00 Ratings10.01 Ratings
Estimating
Comparison of Estimating features of Product A and Product B
Customer Focus
-
Ratings
Deltek ComputerEase
10.0
1 Ratings
20% above category average
Job costing00 Ratings10.01 Ratings
Cost databases00 Ratings10.01 Ratings
Best Alternatives
Customer FocusDeltek ComputerEase
Small Businesses
Shopify Plus
Shopify Plus
Score 9.0 out of 10
FollowUp CRM
FollowUp CRM
Score 10.0 out of 10
Medium-sized Companies
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Revit
Revit
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Revit
Revit
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Customer FocusDeltek ComputerEase
Likelihood to Recommend
9.0
(1 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Customer FocusDeltek ComputerEase
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
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Deltek, Inc.
We do not have Deltek + ComputerEase set up to run its full capabilities. But from what I have seen it can do, I hope we get it up to par really soon.
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Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Read full review
Deltek, Inc.
No answers on this topic
Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Deltek, Inc.
No answers on this topic
Usability
Customer Focus, Inc.
No answers on this topic
Deltek, Inc.
Deltek + ComputerEase is a good program. I gave it a nine, only because you cannot just pick up and go with this program. You defiantly will need some training on how to use it. But it seems to be a wonderful software once used as it should be
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Support Rating
Customer Focus, Inc.
No answers on this topic
Deltek, Inc.
Someone is always there to help me
Read full review
Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Deltek, Inc.
I used Foundations for a very long time. I did use Foundations at its full capabilities. I have not used Deltek + ComputerEase at its full capabilities yet. But so far, in my opinion, Foundations is more user friendly for people who have not been taught how to use it, than Deltek + ComputerEase is.
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Read full review
Deltek, Inc.
No answers on this topic
ScreenShots

Deltek ComputerEase Screenshots

Screenshot of Customizable workflow menuScreenshot of ExpenseEase Mobile AppScreenshot of Job intelligence dashboardScreenshot of Mobile field managementScreenshot of Payroll intelligence centerScreenshot of Time entry app