What users are saying about
5 Ratings
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Score 9.3 out of 100
9 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Deltek + ComputerEase

We do not have Deltek + ComputerEase set up to run its full capabilities. But from what I have seen it can do, I hope we get it up to par really soon.
Jennifer Gartland | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Deltek + ComputerEase
Product catalog & listings
Customer Focus
10.0
Deltek + ComputerEase
Product management
Customer Focus
8.0
Deltek + ComputerEase
Bulk product upload
Customer Focus
10.0
Deltek + ComputerEase
Branding
Customer Focus
9.0
Deltek + ComputerEase
Mobile storefront
Customer Focus
10.0
Deltek + ComputerEase
Product variations
Customer Focus
10.0
Deltek + ComputerEase
Website integration
Customer Focus
10.0
Deltek + ComputerEase
Visual customization
Customer Focus
8.0
Deltek + ComputerEase
CMS
Customer Focus
10.0
Deltek + ComputerEase

Online Shopping Cart

Customer Focus
9.5
Deltek + ComputerEase
Abandoned cart recovery
Customer Focus
9.0
Deltek + ComputerEase
Checkout user experience
Customer Focus
10.0
Deltek + ComputerEase

Online Payment System

Customer Focus
8.0
Deltek + ComputerEase
eCommerce security
Customer Focus
8.0
Deltek + ComputerEase

eCommerce Marketing

Customer Focus
9.7
Deltek + ComputerEase
Promotions & discounts
Customer Focus
10.0
Deltek + ComputerEase
Personalized recommendations
Customer Focus
9.0
Deltek + ComputerEase
SEO
Customer Focus
10.0
Deltek + ComputerEase

eCommerce Business Management

Customer Focus
9.2
Deltek + ComputerEase
Multi-site management
Customer Focus
8.0
Deltek + ComputerEase
Order processing
Customer Focus
10.0
Deltek + ComputerEase
Inventory management
Customer Focus
10.0
Deltek + ComputerEase
Shipping
Customer Focus
9.0
Deltek + ComputerEase
Custom functionality
Customer Focus
9.0
Deltek + ComputerEase

Human Resource Management

Customer Focus
Deltek + ComputerEase
10.0
Employee demographic data
Customer Focus
Deltek + ComputerEase
10.0
Employment history
Customer Focus
Deltek + ComputerEase
10.0
Job profiles and administration
Customer Focus
Deltek + ComputerEase
10.0
Workflow for transfers, promotions, pay raises, etc.
Customer Focus
Deltek + ComputerEase
10.0
Organization and location management
Customer Focus
Deltek + ComputerEase
10.0

Payroll Management

Customer Focus
Deltek + ComputerEase
10.0
Pay calculation
Customer Focus
Deltek + ComputerEase
10.0
Support for external payroll vendors
Customer Focus
Deltek + ComputerEase
10.0
Salary revision and increment management
Customer Focus
Deltek + ComputerEase
10.0

Asset Management

Customer Focus
Deltek + ComputerEase
10.0
Tracking of all physical assets
Customer Focus
Deltek + ComputerEase
10.0

Reporting & Analytics

Customer Focus
Deltek + ComputerEase
10.0
Standard reports
Customer Focus
Deltek + ComputerEase
10.0

Construction Project & Field Management

Customer Focus
Deltek + ComputerEase
10.0
Jobsite reports
Customer Focus
Deltek + ComputerEase
10.0
RFI tools
Customer Focus
Deltek + ComputerEase
10.0
Change orders
Customer Focus
Deltek + ComputerEase
10.0

Estimating

Customer Focus
Deltek + ComputerEase
10.0
Job costing
Customer Focus
Deltek + ComputerEase
10.0
Cost databases
Customer Focus
Deltek + ComputerEase
10.0

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Deltek + ComputerEase

No answers on this topic

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Deltek + ComputerEase

No answers on this topic

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Deltek + ComputerEase

Deltek + ComputerEase 9.0
Based on 1 answer
Deltek + ComputerEase is a good program. I gave it a nine, only because you cannot just pick up and go with this program. You defiantly will need some training on how to use it. But it seems to be a wonderful software once used as it should be
Jennifer Gartland | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Deltek + ComputerEase

Deltek + ComputerEase 10.0
Based on 1 answer
Someone is always there to help me
Jennifer Gartland | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Deltek + ComputerEase

I used Foundations for a very long time. I did use Foundations at its full capabilities. I have not used Deltek + ComputerEase at its full capabilities yet. But so far, in my opinion, Foundations is more user friendly for people who have not been taught how to use it, than Deltek + ComputerEase is.
Jennifer Gartland | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Deltek + ComputerEase

No answers on this topic

Screenshots

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Deltek + ComputerEase

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Deltek + ComputerEase Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Deltek + ComputerEase
10.0

Usability

Customer Focus
Deltek + ComputerEase
9.0

Support Rating

Customer Focus
Deltek + ComputerEase
10.0

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