TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Customer Focus

    Score9.6 out of 10
    N/ACustomer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.

    $50

    # of stores and users

    Duda

    Score9 out of 10
    N/ADuda, the eponymous platform from the company in Palo Alto, is a web design platform for companies that offer web design services to small businesses. The company serves customers from freelance web professionals to digital agencies, all the way up to the large hosting companies, SaaS platforms and online publishers.

    $25

    per month

    Pricing
    Customer FocusDuda
    Editions & Modules
    Standard
    $50
    # of stores and users
    Ultimate
    $99
    # of stores and users
    Basic
    $25
    per month
    Team
    $39
    per month
    Agency
    $69
    per month
    White Label
    $199
    per month
    Custom
    Contact Sales
    Offerings
    Pricing Offerings
    Customer FocusDuda
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$249 Site setup and trainingNo setup fee
    Additional Details25% discount available for annual pricing.
    More Pricing Information
    Community Pulse
    Customer FocusDuda
    Considered Both Products
    Customer Focus, Inc.
    No answer on this topic
    Duda
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    8 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    8 Answers
    Features
    Customer FocusDuda
    Online Storefront
    Comparison of Online Storefront features of Customer Focus and Duda
    Feature
    Customer Focus
    9.2
    1 Ratings
    16% above category average
    Duda
    -
    Ratings
    Product catalog & listings9.01 Ratings00 Ratings
    Product management9.01 Ratings00 Ratings
    Bulk product upload10.01 Ratings00 Ratings
    Branding9.01 Ratings00 Ratings
    Mobile storefront9.01 Ratings00 Ratings
    Product variations9.01 Ratings00 Ratings
    Website integration10.01 Ratings00 Ratings
    Visual customization9.01 Ratings00 Ratings
    CMS9.01 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Customer Focus and Duda
    Feature
    Customer Focus
    9.0
    1 Ratings
    16% above category average
    Duda
    -
    Ratings
    Checkout user experience9.01 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Customer Focus and Duda
    Feature
    Customer Focus
    8.0
    1 Ratings
    4% above category average
    Duda
    -
    Ratings
    Personalized recommendations9.01 Ratings00 Ratings
    SEO7.01 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Customer Focus and Duda
    Feature
    Customer Focus
    9.0
    1 Ratings
    11% above category average
    Duda
    -
    Ratings
    Shipping9.01 Ratings00 Ratings
    Custom functionality9.01 Ratings00 Ratings
    Security
    Comparison of Security features of Customer Focus and Duda
    Feature
    Customer Focus
    -
    Ratings
    Duda
    8.6
    9 Ratings
    4% above category average
    Role-based user permissions00 Ratings8.69 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Customer Focus and Duda
    Feature
    Customer Focus
    -
    Ratings
    Duda
    9.2
    8 Ratings
    16% above category average
    API00 Ratings9.07 Ratings
    Internationalization / multi-language00 Ratings9.37 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Customer Focus and Duda
    Feature
    Customer Focus
    -
    Ratings
    Duda
    8.8
    9 Ratings
    12% above category average
    WYSIWYG editor00 Ratings9.09 Ratings
    Code quality / cleanliness00 Ratings9.38 Ratings
    Admin section00 Ratings9.09 Ratings
    Page templates00 Ratings8.89 Ratings
    Library of website themes00 Ratings9.09 Ratings
    Mobile optimization / responsive design00 Ratings8.29 Ratings
    Publishing workflow00 Ratings8.88 Ratings
    Form generator00 Ratings8.08 Ratings
    Web Content Management
    Comparison of Web Content Management features of Customer Focus and Duda
    Feature
    Customer Focus
    -
    Ratings
    Duda
    7.7
    9 Ratings
    2% above category average
    Content taxonomy00 Ratings7.49 Ratings
    SEO support00 Ratings8.69 Ratings
    Bulk management00 Ratings6.88 Ratings
    Availability / breadth of extensions00 Ratings7.29 Ratings
    Community / comment management00 Ratings8.37 Ratings
    Best Alternatives
    Customer FocusDuda
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    Umbraco CMS
    Score6.9 out of 10
    Medium-sized Companies
    Shopify
    Score8.7 out of 10
    Square Online
    Score7.7 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    RWS Tridion Sites
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Customer FocusDuda
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (9 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (5 ratings)
    User Testimonials
    Customer FocusDuda
    Likelihood to Recommend
    Customer Focus, Inc.
    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Incentivized
    Read full review
    Duda
    Duda is great for agencies. There is a good client management area. It's even good for small businesses. They can choose a template and build out their own site. It's easy to customizes a website from a barebones template. There are many customizations in the each widget. The pricing is good for all size businesses. There is no tech headache with updates and backups.
    Incentivized
    Read full review
    Pros
    Customer Focus, Inc.
    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Incentivized
    Read full review
    Duda
    • Very easy to learn and master
    • Builds beautiful, feature rich and easy to maintain cool websites
    • Provides an efficient management platform for agencies
    • Has a very good and responsive support team
    • Is continually expanding features and new add-on partners
    Incentivized
    Read full review
    Cons
    Customer Focus, Inc.
    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Incentivized
    Read full review
    Duda
    • Ecommerce can use some improvement--but this should be taken care of in 2023
    • A more robust app marketplace
    • More custom widgets
    Read full review
    Usability
    Customer Focus, Inc.
    No answers on this topic
    Duda
    Again, this platform has to be one of the easiest web development sites I have ever used in my life. From creating pages to linking buttons, hiding pages, and more, it makes it so much easier to develop websites for clients, including forms and custom membership login portals. It really is the best.
    Incentivized
    Read full review
    Alternatives Considered
    Customer Focus, Inc.
    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Incentivized
    Read full review
    Duda
    I can't speak to why my agency selected Duda, but I can say from personal experience that building a website in Duda is much easier, and backed by better support than any other website builder I've used. Duda allows me, as a web designer, to still create great looking and unique websites. I find that other platforms, while they may provide nice templates, make it very difficult to deviate from the guardrails they put in place. Through the years, even the most basic site that I've built in Duda is significantly better than those built in other platforms
    Incentivized
    Read full review
    Return on Investment
    Customer Focus, Inc.
    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Incentivized
    Read full review
    Duda
    • Much faster project turnaround
    • Easy for non-tech staff to handle some of the work
    • Costs are lower than we were paying for less capabilities before we switched to Duda
    Incentivized
    Read full review
    ScreenShots