What users are saying about
4 Ratings
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Score 9.3 out of 100
2 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Klarna Checkout

Klarna is great for any retailer who is looking to offer payment options to their customers. It is primarily a resource for retailers, but probably not a good tool for people who work in different kinds of sales departments.
Nikki Hansen | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Klarna Checkout
5.0
Product catalog & listings
Customer Focus
10.0
Klarna Checkout
Product management
Customer Focus
8.0
Klarna Checkout
Bulk product upload
Customer Focus
10.0
Klarna Checkout
Branding
Customer Focus
9.0
Klarna Checkout
Mobile storefront
Customer Focus
10.0
Klarna Checkout
Product variations
Customer Focus
10.0
Klarna Checkout
Website integration
Customer Focus
10.0
Klarna Checkout
5.0
Visual customization
Customer Focus
8.0
Klarna Checkout
CMS
Customer Focus
10.0
Klarna Checkout

Online Shopping Cart

Customer Focus
9.5
Klarna Checkout
10.0
Abandoned cart recovery
Customer Focus
9.0
Klarna Checkout
Checkout user experience
Customer Focus
10.0
Klarna Checkout
10.0

Online Payment System

Customer Focus
8.0
Klarna Checkout
10.0
eCommerce security
Customer Focus
8.0
Klarna Checkout
10.0

eCommerce Marketing

Customer Focus
9.7
Klarna Checkout
Promotions & discounts
Customer Focus
10.0
Klarna Checkout
Personalized recommendations
Customer Focus
9.0
Klarna Checkout
SEO
Customer Focus
10.0
Klarna Checkout

eCommerce Business Management

Customer Focus
9.2
Klarna Checkout
8.0
Multi-site management
Customer Focus
8.0
Klarna Checkout
Order processing
Customer Focus
10.0
Klarna Checkout
8.0
Inventory management
Customer Focus
10.0
Klarna Checkout
Shipping
Customer Focus
9.0
Klarna Checkout
Custom functionality
Customer Focus
9.0
Klarna Checkout

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Klarna Checkout

  • Flexible payment option.
  • Easy to navigate the back end.
Nikki Hansen | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Klarna Checkout

  • Customer support is terrible, getting an agent who fully comprehends the issue or who has any power to help is near impossible.
Nikki Hansen | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Klarna Checkout

No answers on this topic

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Klarna Checkout

  • They take a fee, larger than other systems do, so I do lose some money there.
  • I make more sales than I would without the payment option through Klarna.
Nikki Hansen | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Klarna Checkout

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Klarna Checkout Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Klarna Checkout
5.0

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