TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Customer Focus

    Score9.6 out of 10
    N/ACustomer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.

    $50

    # of stores and users

    Laravel PHP Framework

    Score9.9 out of 10
    N/ALaravel is a free, open source web application PHP framework.N/A
    Pricing
    Customer FocusLaravel PHP Framework
    Editions & Modules
    Standard
    $50
    # of stores and users
    Ultimate
    $99
    # of stores and users
    No answers on this topic
    Offerings
    Pricing Offerings
    Customer FocusLaravel PHP Framework
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$249 Site setup and trainingNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Customer FocusLaravel PHP Framework
    Considered Both Products
    Customer Focus, Inc.
    No answer on this topic
    Open Source
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    8 Answers
    Features
    Customer FocusLaravel PHP Framework
    Online Storefront
    Comparison of Online Storefront features of Customer Focus and Laravel PHP Framework
    Feature
    Customer Focus
    9.2
    1 Ratings
    16% above category average
    Laravel PHP Framework
    -
    Ratings
    Product catalog & listings9.01 Ratings00 Ratings
    Product management9.01 Ratings00 Ratings
    Bulk product upload10.01 Ratings00 Ratings
    Branding9.01 Ratings00 Ratings
    Mobile storefront9.01 Ratings00 Ratings
    Product variations9.01 Ratings00 Ratings
    Website integration10.01 Ratings00 Ratings
    Visual customization9.01 Ratings00 Ratings
    CMS9.01 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Customer Focus and Laravel PHP Framework
    Feature
    Customer Focus
    9.0
    1 Ratings
    16% above category average
    Laravel PHP Framework
    -
    Ratings
    Checkout user experience9.01 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Customer Focus and Laravel PHP Framework
    Feature
    Customer Focus
    8.0
    1 Ratings
    4% above category average
    Laravel PHP Framework
    -
    Ratings
    Personalized recommendations9.01 Ratings00 Ratings
    SEO7.01 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Customer Focus and Laravel PHP Framework
    Feature
    Customer Focus
    9.0
    1 Ratings
    11% above category average
    Laravel PHP Framework
    -
    Ratings
    Shipping9.01 Ratings00 Ratings
    Custom functionality9.01 Ratings00 Ratings
    Best Alternatives
    Customer FocusLaravel PHP Framework
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    CodeIgniter
    Score8.5 out of 10
    Medium-sized Companies
    Shopify
    Score8.7 out of 10
    Symfony
    Score10 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Customer FocusLaravel PHP Framework
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (21 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (4 ratings)
    User Testimonials
    Customer FocusLaravel PHP Framework
    Likelihood to Recommend
    Customer Focus, Inc.
    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Incentivized
    Read full review
    Open Source
    I would say that Laravel is not a suitable framework for high-frequency, high-volume, real-time interaction or processing millions of records in batch operations. It shines for standard database web applications (CRUD, Admin Panels, etc.) and is a fantastic multi-developer framework.
    Incentivized
    Read full review
    Pros
    Customer Focus, Inc.
    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Incentivized
    Read full review
    Open Source
    • Laravel utilizes the best possible PHP standards and coding practices.
    • Laravel uses many widely-accepted community libraries and builds upon them, rather than re-inventing everything.
    • Laravel has many components available from the community and is extremely easy to build custom components for, either with custom code or by integrating existing third-party PHP libraries.
    • Laravel is flexible enough to power pretty much any kind of application I can imagine.
    Incentivized
    Read full review
    Cons
    Customer Focus, Inc.
    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Incentivized
    Read full review
    Open Source
    • Laravel is updated regularly, which is great. However, in order to get the latest features, use the newest 3rd party libraries, have the most current security updates, and ensure that the newest features of PHP are usable, you have to continuously upgrade your Laravel application. This costs time and money, obviously, and if you don't stay on top of the updates you will quickly fall behind. This is the case with any open source software, but it needs to be considered for any team considering using Laravel or any other software.
    • Because of the size of the Laravel community, there are a LOT of 3rd party libraries. Some of these are great, some are less than great. Sometimes it's difficult to evaluate the quality of a library, making it difficult to trust many libraries. Developers need to be cautious and thoughtful when considering using new software.
    • Because of the rapid development of the Laravel framework, the size of the community, and the simplicity of being able to publish content online - it is very easy to find documentation, tutorials, or other "advice" that is not up to date, or that has outdated information.
    Incentivized
    Read full review
    Likelihood to Renew
    Customer Focus, Inc.
    No answers on this topic
    Open Source
    Laravel PHP Framework has continued to exceed my expectations. It supported me in the development of a high quality and stable web application that is mission critical for the organization. I cannot imagine wanting to use any other tool for web development. Documentation, unit tests, and numerous integration options make using Laravel PHP Framework a natural choice.
    Incentivized
    Read full review
    Usability
    Customer Focus, Inc.
    No answers on this topic
    Open Source
    As I mentioned earlier Laravel PHP Framework has lot of in built feature as well as there is vast set of packages available to add the features in your application. It has very large community who can help when you feel stuck somewhere. This is why this rating is justified.
    Incentivized
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    Alternatives Considered
    Customer Focus, Inc.
    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Incentivized
    Read full review
    Open Source
    Supporting unit testing is bigger plus point in Laravel than any other framework. Developing with Laravel is much easier. Other frameworks have value in market, but Laravel has taken the lead in popularity among PHP developers in recent years. The large community supports you if you have problems. Using Laravel, integration became easy with third-party libraries, but it was costly too.
    Incentivized
    Read full review
    Return on Investment
    Customer Focus, Inc.
    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Incentivized
    Read full review
    Open Source
    • Positive: Our delivery time for PHP application is faster than usual.
    • Positive: Developers are happy and they write better code with their usual development tools. No tool-upgrade necessary.
    • Negative: Initial delivery took 6 months extra and had to rewrite project several times.
    Incentivized
    Read full review
    ScreenShots