What users are saying about
2 Ratings
7 Ratings
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Score 9.4 out of 100
2 Ratings
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Score 10 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    OpenGov

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    OpenGov

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    OpenGov

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    OpenGov

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    7.0

    OpenGov

    70%
    OpenGov ranks higher in 2/2 features

    Dashboards

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    7.9

    OpenGov

    79%
    OpenGov ranks higher in 9/9 features

    Accounts payable

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Accounts receivable

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Cash management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Bank reconciliation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Expense management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Intercompany Accounting

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Journals and Reconciliations

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Configurable Accounting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Standardized Processes

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • OpenGov is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    10.0

    OpenGov

    100%
    2 Ratings

    Usability

    Customer Focus

    N/A
    0 Ratings
    8.5

    OpenGov

    85%
    2 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    7.0

    OpenGov

    70%
    2 Ratings

    Likelihood to Recommend

    Customer Focus, Inc.

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Read full review

    OpenGov

    OpenGov procurement needs to keep the business model of ProcureNow. I have noticed since it has joined OpenGov customer engagement has gotten lost.
    Read full review

    Pros

    Customer Focus, Inc.

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Read full review

    OpenGov

    • Engagement with customers.
    • Continuous Improvement of product.
    • Listens to customer needs.
    Read full review

    Cons

    Customer Focus, Inc.

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Read full review

    OpenGov

    • Reaching out to customers.
    • Training.
    Read full review

    Pricing Details

    Customer Focus

    Starting Price

    $0

    Editions & Modules

    Customer Focus editions and modules pricing
    EditionModules
    Standard$501
    Ultimate$992

    Footnotes

    1. # of stores and users
    2. # of stores and users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $249

    Additional Details

    OpenGov

    Starting Price

    Editions & Modules

    OpenGov editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Customer Focus, Inc.

      No answers on this topic

      OpenGov

      The OpenGov platform has been relatively easy for all staff at different levels to implement into their daily workday.
      Read full review

      Support Rating

      Customer Focus, Inc.

      No answers on this topic

      OpenGov

      They have always resolved any issues we have had. It has been timely and responsive.
      Read full review

      Alternatives Considered

      Customer Focus, Inc.

      Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
      Read full review

      OpenGov

      No answers on this topic

      Return on Investment

      Customer Focus, Inc.

      • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
      • With the information the employee can develop more personalized relationships with the client.
      • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
      Read full review

      OpenGov

      No answers on this topic

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