What users are saying about
2 Ratings
6 Ratings
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Score 9.2 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

OpenGov

For a smaller organization like ours it provides us with the ability to give a large organization feel. We can produce data analysis and reporting at the click of the button.
Brian Dehner | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
OpenGov
Product catalog & listings
Customer Focus
10.0
OpenGov
Product management
Customer Focus
8.0
OpenGov
Bulk product upload
Customer Focus
10.0
OpenGov
Branding
Customer Focus
9.0
OpenGov
Mobile storefront
Customer Focus
10.0
OpenGov
Product variations
Customer Focus
10.0
OpenGov
Website integration
Customer Focus
10.0
OpenGov
Visual customization
Customer Focus
8.0
OpenGov
CMS
Customer Focus
10.0
OpenGov

Online Shopping Cart

Customer Focus
9.5
OpenGov
Abandoned cart recovery
Customer Focus
9.0
OpenGov
Checkout user experience
Customer Focus
10.0
OpenGov

Online Payment System

Customer Focus
8.0
OpenGov
eCommerce security
Customer Focus
8.0
OpenGov

eCommerce Marketing

Customer Focus
9.7
OpenGov
Promotions & discounts
Customer Focus
10.0
OpenGov
Personalized recommendations
Customer Focus
9.0
OpenGov
SEO
Customer Focus
10.0
OpenGov

eCommerce Business Management

Customer Focus
9.2
OpenGov
Multi-site management
Customer Focus
8.0
OpenGov
Order processing
Customer Focus
10.0
OpenGov
Inventory management
Customer Focus
10.0
OpenGov
Shipping
Customer Focus
9.0
OpenGov
Custom functionality
Customer Focus
9.0
OpenGov

Reporting & Analytics

Customer Focus
OpenGov
8.3
Dashboards
Customer Focus
OpenGov
8.0
Standard reports
Customer Focus
OpenGov
8.0
Custom reports
Customer Focus
OpenGov
9.0

General Ledger and Configurable Accounting

Customer Focus
OpenGov
8.0
Cash management
Customer Focus
OpenGov
8.0
Expense management
Customer Focus
OpenGov
8.0

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

OpenGov

  • Their customer service is excellent
  • Updates are timely and useful
  • They keep up with government standards and needs
Brian Dehner | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

OpenGov

  • Sometimes I feel they move too quickly on product development
  • Could provide more hands on training
Brian Dehner | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

OpenGov

No answers on this topic

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

OpenGov

  • It allows us to provide acccurate and timely data to pur decision makers.
Brian Dehner | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

OpenGov

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenGov Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
OpenGov
10.0

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