Customer Focus vs. OpenGov

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
OpenGov
Score 10.0 out of 10
N/A
OpenGov headquartered in Redwood City offers their accounting and multi-fund reporting platform, for governments.N/A
Pricing
Customer FocusOpenGov
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
No answers on this topic
Offerings
Pricing Offerings
Customer FocusOpenGov
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$249 Site setup and trainingNo setup fee
Additional Details
More Pricing Information
Features
Customer FocusOpenGov
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
17% above category average
OpenGov
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
16% above category average
OpenGov
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
5% above category average
OpenGov
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
13% above category average
OpenGov
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Customer Focus
-
Ratings
OpenGov
7.0
1 Ratings
6% below category average
Dashboards00 Ratings7.01 Ratings
Standard reports00 Ratings7.01 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Customer Focus
-
Ratings
OpenGov
7.9
1 Ratings
9% above category average
Accounts payable00 Ratings8.01 Ratings
Accounts receivable00 Ratings8.01 Ratings
Cash management00 Ratings8.01 Ratings
Bank reconciliation00 Ratings8.01 Ratings
Expense management00 Ratings9.01 Ratings
Intercompany Accounting00 Ratings7.01 Ratings
Journals and Reconciliations00 Ratings8.01 Ratings
Configurable Accounting00 Ratings8.01 Ratings
Standardized Processes00 Ratings7.01 Ratings
Best Alternatives
Customer FocusOpenGov
Small Businesses
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.2 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Accounting Seed
Accounting Seed
Score 8.4 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Customer FocusOpenGov
Likelihood to Recommend
9.0
(1 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
8.5
(2 ratings)
Support Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
Customer FocusOpenGov
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Read full review
OpenGov
OpenGov procurement needs to keep the business model of ProcureNow. I have noticed since it has joined OpenGov customer engagement has gotten lost.
Read full review
Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Read full review
OpenGov
  • Engagement with customers.
  • Continuous Improvement of product.
  • Listens to customer needs.
Read full review
Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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OpenGov
  • Reaching out to customers.
  • Training.
Read full review
Usability
Customer Focus, Inc.
No answers on this topic
OpenGov
The OpenGov platform has been relatively easy for all staff at different levels to implement into their daily workday.
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Support Rating
Customer Focus, Inc.
No answers on this topic
OpenGov
They have always resolved any issues we have had. It has been timely and responsive.
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Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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OpenGov
No answers on this topic
Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Read full review
OpenGov
No answers on this topic
ScreenShots