Customer Focus vs. ShopBase

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
ShopBase
Score 8.6 out of 10
Small Businesses (1-50 employees)
ShopBase is an e-commerce platform that allows the user to set up stores and sell online. The platform enables users to sell products and services on a website, take secure payments, and manage inventory. The vendor states ShopBase stands apart from other platforms mainly due to its focus on dropshipping, print-on-demand, and white label. ShopBase boasts more than 100,000 users coming from 100+ countries in the world.
$19
strore
Pricing
Customer FocusShopBase
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
BasicBase
$19
strore
StandardBase
$59
strore
ProBase
$249
strore
Offerings
Pricing Offerings
Customer FocusShopBase
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$249 Site setup and training$19 per store
Additional Details
More Pricing Information
Features
Customer FocusShopBase
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
18% above category average
ShopBase
9.4
1 Ratings
20% above category average
Product catalog & listings9.01 Ratings10.01 Ratings
Product management9.01 Ratings10.01 Ratings
Bulk product upload10.01 Ratings10.01 Ratings
Branding9.01 Ratings9.01 Ratings
Mobile storefront9.01 Ratings10.01 Ratings
Product variations9.01 Ratings8.01 Ratings
Website integration10.01 Ratings10.01 Ratings
Visual customization9.01 Ratings10.01 Ratings
CMS9.01 Ratings8.01 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
17% above category average
ShopBase
10.0
1 Ratings
28% above category average
Checkout user experience9.01 Ratings10.01 Ratings
Abandoned cart recovery00 Ratings10.01 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
7% above category average
ShopBase
9.7
1 Ratings
26% above category average
Personalized recommendations9.01 Ratings9.01 Ratings
SEO7.01 Ratings10.01 Ratings
Promotions & discounts00 Ratings10.01 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
14% above category average
ShopBase
10.0
1 Ratings
25% above category average
Shipping9.01 Ratings10.01 Ratings
Custom functionality9.01 Ratings00 Ratings
Multi-site management00 Ratings10.01 Ratings
Order processing00 Ratings10.01 Ratings
Inventory management00 Ratings10.01 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Customer Focus
-
Ratings
ShopBase
10.0
1 Ratings
18% above category average
eCommerce security00 Ratings10.01 Ratings
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User Ratings
Customer FocusShopBase
Likelihood to Recommend
9.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
Customer FocusShopBase
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Read full review
ShopBase
ShopBase is always there to help if I have an issue, and they also offer helpful ideas for building and optimizing my store.
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Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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ShopBase
  • Helpful materials
  • Supportive team
  • Affordable apps
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Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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ShopBase
  • No free plan
  • Need more apps
  • Limited themes
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Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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ShopBase
Shopify apps are diverse but not consistent and costs a lot to build a store.
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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ShopBase
  • Save lost sales
  • Reduce cost
  • Take less time to manage
Read full review
ScreenShots