What users are saying about
3 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • ShopBase ranks higher in 4 feature sets: Online Storefront, Online Shopping Cart, eCommerce Marketing, eCommerce Business Management

Online Storefront

9.2

Customer Focus

92%
9.4

ShopBase

94%
ShopBase ranks higher in 7/9 features

Product catalog & listings

9.0
90%
1 Rating
10.0
100%
1 Rating

Product management

9.0
90%
1 Rating
10.0
100%
1 Rating

Bulk product upload

10.0
100%
1 Rating
10.0
100%
1 Rating

Branding

9.0
90%
1 Rating
9.0
90%
1 Rating

Mobile storefront

9.0
90%
1 Rating
10.0
100%
1 Rating

Product variations

9.0
90%
1 Rating
8.0
80%
1 Rating

Website integration

10.0
100%
1 Rating
10.0
100%
1 Rating

Visual customization

9.0
90%
1 Rating
10.0
100%
1 Rating

CMS

9.0
90%
1 Rating
8.0
80%
1 Rating

Online Shopping Cart

9.0

Customer Focus

90%
10.0

ShopBase

100%
ShopBase ranks higher in 2/2 features

Checkout user experience

9.0
90%
1 Rating
10.0
100%
1 Rating

Abandoned cart recovery

N/A
0 Ratings
10.0
100%
1 Rating

eCommerce Marketing

8.0

Customer Focus

80%
9.7

ShopBase

97%
ShopBase ranks higher in 3/3 features

Personalized recommendations

9.0
90%
1 Rating
9.0
90%
1 Rating

SEO

7.0
70%
1 Rating
10.0
100%
1 Rating

Promotions & discounts

N/A
0 Ratings
10.0
100%
1 Rating

eCommerce Business Management

9.0

Customer Focus

90%
10.0

ShopBase

100%
ShopBase ranks higher in 4/5 features

Shipping

9.0
90%
1 Rating
10.0
100%
1 Rating

Custom functionality

9.0
90%
1 Rating
N/A
0 Ratings

Multi-site management

N/A
0 Ratings
10.0
100%
1 Rating

Order processing

N/A
0 Ratings
10.0
100%
1 Rating

Inventory management

N/A
0 Ratings
10.0
100%
1 Rating

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
10.0

ShopBase

100%
ShopBase ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Customer Focus and ShopBase are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
9.0

ShopBase

90%
1 Rating

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

ShopBase

ShopBase is always there to help if I have an issue, and they also offer helpful ideas for building and optimizing my store.
Anonymous | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

ShopBase

  • Helpful materials
  • Supportive team
  • Affordable apps
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

ShopBase

  • No free plan
  • Need more apps
  • Limited themes
Anonymous | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

ShopBase

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$19

Starting Price

$19 strore

ShopBase Editions & Modules

Edition
BasicBase$191
StandardBase$591
ProBase$2491
  1. strore
Additional Pricing Details

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

ShopBase

Shopify apps are diverse but not consistent and costs a lot to build a store.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

ShopBase

  • Save lost sales
  • Reduce cost
  • Take less time to manage
Anonymous | TrustRadius Reviewer

Add comparison