TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Customer Focus

    Score9.6 out of 10
    N/ACustomer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.

    $50

    # of stores and users

    TallyPrime

    Score7.9 out of 10
    N/ATallyPrime is a business management software solution focusing on accounting and invoicing functionality, designed with flexibility to suit different purchase and sales processes, followed by the business. Users can share invoices, orders and more via WhatsApp directly from TallyPrime.

    $855

    one-time fee

    Pricing
    Customer FocusTallyPrime
    Editions & Modules
    Standard
    $50
    # of stores and users
    Ultimate
    $99
    # of stores and users
    Silver
    $855
    one-time fee
    Gold
    $2,565
    one-time fee
    Offerings
    Pricing Offerings
    Customer FocusTallyPrime
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$249 Site setup and trainingNo setup fee
    Additional Details—Users can also rent the product for 3, 6 or. 12 month durations at a slightly higher rate.
    More Pricing Information
    Features
    Customer FocusTallyPrime
    Online Storefront
    Comparison of Online Storefront features of Customer Focus and TallyPrime
    Feature
    Customer Focus
    9.2
    1 Ratings
    16% above category average
    TallyPrime
    -
    Ratings
    Product catalog & listings9.01 Ratings00 Ratings
    Product management9.01 Ratings00 Ratings
    Bulk product upload10.01 Ratings00 Ratings
    Branding9.01 Ratings00 Ratings
    Mobile storefront9.01 Ratings00 Ratings
    Product variations9.01 Ratings00 Ratings
    Website integration10.01 Ratings00 Ratings
    Visual customization9.01 Ratings00 Ratings
    CMS9.01 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Customer Focus and TallyPrime
    Feature
    Customer Focus
    9.0
    1 Ratings
    16% above category average
    TallyPrime
    -
    Ratings
    Checkout user experience9.01 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Customer Focus and TallyPrime
    Feature
    Customer Focus
    8.0
    1 Ratings
    4% above category average
    TallyPrime
    -
    Ratings
    Personalized recommendations9.01 Ratings00 Ratings
    SEO7.01 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Customer Focus and TallyPrime
    Feature
    Customer Focus
    9.0
    1 Ratings
    11% above category average
    TallyPrime
    -
    Ratings
    Shipping9.01 Ratings00 Ratings
    Custom functionality9.01 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Customer Focus and TallyPrime
    Feature
    Customer Focus
    -
    Ratings
    TallyPrime
    9.6
    1 Ratings
    24% above category average
    Pay calculation00 Ratings10.01 Ratings
    Benefit plan administration00 Ratings9.01 Ratings
    Direct deposit files00 Ratings9.01 Ratings
    Salary revision and increment management00 Ratings10.01 Ratings
    Reimbursement management00 Ratings10.01 Ratings
    Customization
    Comparison of Customization features of Customer Focus and TallyPrime
    Feature
    Customer Focus
    -
    Ratings
    TallyPrime
    10.0
    1 Ratings
    28% above category average
    API for custom integration00 Ratings10.01 Ratings
    Plug-ins00 Ratings10.01 Ratings
    Security
    Comparison of Security features of Customer Focus and TallyPrime
    Feature
    Customer Focus
    -
    Ratings
    TallyPrime
    10.0
    1 Ratings
    20% above category average
    Single sign-on capability00 Ratings10.01 Ratings
    Role-based user permissions00 Ratings10.01 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Customer Focus and TallyPrime
    Feature
    Customer Focus
    -
    Ratings
    TallyPrime
    10.0
    1 Ratings
    24% above category average
    Dashboards00 Ratings10.01 Ratings
    Standard reports00 Ratings10.01 Ratings
    Custom reports00 Ratings10.01 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Customer Focus and TallyPrime
    Feature
    Customer Focus
    -
    Ratings
    TallyPrime
    8.9
    1 Ratings
    15% above category average
    Accounts payable00 Ratings9.01 Ratings
    Accounts receivable00 Ratings10.01 Ratings
    Cash management00 Ratings10.01 Ratings
    Bank reconciliation00 Ratings8.01 Ratings
    Expense management00 Ratings10.01 Ratings
    Time tracking00 Ratings7.01 Ratings
    Fixed asset management00 Ratings9.01 Ratings
    Multi-currency support00 Ratings8.01 Ratings
    Multi-division support00 Ratings9.01 Ratings
    Regulations compliance00 Ratings7.01 Ratings
    Electronic tax filing00 Ratings8.01 Ratings
    Self-service portal00 Ratings9.01 Ratings
    Global Financial Support00 Ratings10.01 Ratings
    Primary and Secondary Ledgers00 Ratings10.01 Ratings
    Intercompany Accounting00 Ratings7.01 Ratings
    Localizations00 Ratings9.01 Ratings
    Journals and Reconciliations00 Ratings10.01 Ratings
    Enterprise Accounting00 Ratings10.01 Ratings
    Standardized Processes00 Ratings10.01 Ratings
    Inventory Management
    Comparison of Inventory Management features of Customer Focus and TallyPrime
    Feature
    Customer Focus
    -
    Ratings
    TallyPrime
    10.0
    1 Ratings
    31% above category average
    Inventory tracking00 Ratings10.01 Ratings
    Location management00 Ratings10.01 Ratings
    Best Alternatives
    Customer FocusTallyPrime
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Medium-sized Companies
    Shopify
    Score8.7 out of 10
    MYOB
    Score8.3 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Customer FocusTallyPrime
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Customer FocusTallyPrime
    Likelihood to Recommend
    Customer Focus, Inc.
    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Incentivized
    Read full review
    Tally Solutions Pvt Ltd
    When talking about the best, It suits best for accounting the day to day transaction along with reporting the summary of transaction in comparison with other accounting software like Zoho Books for instance, which we used earlier for accounting transactions. I feel TallyPrime is the leader in the industry. Regarding the less appropirate scenarios are its User interface. which needs to be carved further in future, recommended to come up with a Customized Theming option as users generally feel not so comfortable with the same colors every time. Change is generally expected to include customized vibrant colors. I'm curios watch the developments in future.
    Incentivized
    Read full review
    Pros
    Customer Focus, Inc.
    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Incentivized
    Read full review
    Tally Solutions Pvt Ltd
    • TallyPrime simplifies tax management by automatically calculating various taxes, such as GST, based on transaction data.
    • TallyPrime's payroll module handles complex payroll calculations effortlessly
    • It offers user-level access control and encryption, ensuring that sensitive financial data is protected
    Incentivized
    Read full review
    Cons
    Customer Focus, Inc.
    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Incentivized
    Read full review
    Tally Solutions Pvt Ltd
    • TDL related automation is something that I'm very curious and TallyPrime should invest time to develop it and provide Knowledge training on it.
    • I feel the necessity to introduce the TallyPrime software access in a handheld device access or via web such that on the go transaction can be made noted in TallyPrime without resorting to Desktop environment
    • The UI should also be changed currently, whenever I sit, I use keyboard like a typewriter and that aesthetic must be modified with a feature
    • The theming feature should be introduced in the TallyPrime, earlier, in TallyERP 9, we have green color screen with some shades of green and now that they have changed that to some blue with bluish shade, I'm curious to have customized colors.
    Incentivized
    Read full review
    Usability
    Customer Focus, Inc.
    No answers on this topic
    Tally Solutions Pvt Ltd
    I use it regularly, so I feel it as best apart from the User Interface. For recording general day to day transactions, it is apt and to go far beyond given features and for customization, there is a need for the Tally expert to assess the business requirement, So I feel the rating is apt in this judgement.
    Incentivized
    Read full review
    Alternatives Considered
    Customer Focus, Inc.
    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Incentivized
    Read full review
    Tally Solutions Pvt Ltd
    TallyPrime often appeals to small to medium-sized businesses due to its affordability. Its strength in inventory management and tax compliance may make it a top choice for retail or business clients in regions with complex tax regulations. Real saviour when it comes to companies with production and inventory management. Thank you Team for the software.
    Incentivized
    Read full review
    Return on Investment
    Customer Focus, Inc.
    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Incentivized
    Read full review
    Tally Solutions Pvt Ltd
    • Significantly streamlined our financial operations.
    • Accounting, Inventory Management, and Tax Compliance are invaluable.
    • Real-time reporting provides crucial insights for decision-making
    Incentivized
    Read full review
    ScreenShots