What users are saying about
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15 Ratings

Cvent Passkey

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15 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cvent Passkey

Best suited for large conferences with multiple hotels, not as appropriate for 1 hotel options with set check-in and check-out dates. We have used it when we are doing registration for our large congress meetings, with multiple hotel room blocks to ensure that we do not go over out room block, but also so that we do not have attrition. We do not use it for small meetings where we only have 1 room block at 1 hotel. This would not be time-sensitive, as it takes a while to set up Passkey.
Anonymous | TrustRadius Reviewer

Pros

Cvent Passkey

  • Automates the room booking process!
  • The fact that both integrated & non-integrated hotels can easily use the system is a huge benefit.
Anonymous | TrustRadius Reviewer

Cons

Cvent Passkey

  • The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
  • The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.
Anonymous | TrustRadius Reviewer

Support Rating

Cvent Passkey

Cvent Passkey 8.2
Based on 15 answers
Cvent has superb customer service in general. They are always reachable and friendly and are willing to spend as much time in chat or on the phone with you as necessary to get your problems solved. The user-experience within Cvent compared to other registration providers is so much better! In the little time I've had in my field, this is clear to see.
Kathryn Loops | TrustRadius Reviewer

Alternatives Considered

Cvent Passkey

We haven't used any other options. We used to manage everything manually, which sucked up hundreds of hours of our employee's time and cause frustrations among some of our high profile clients who wanted to make their bookings or manage their trip on their own off-hours time instead of having to reach our employees during booking hours. They are then also able to edit their reservation and receive confirmation numbers without having to go through us. With all of the GDPR issues occurring, it's also solving a lot of trouble of collecting information and properly managing it.
Rachel Sigley-Cantalupo | TrustRadius Reviewer

Return on Investment

Cvent Passkey

  • Allows our team to work on other things because Passkey keeps everything updated.
  • No compliance issues trying to collect credit card information.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cvent Passkey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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