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Cvent Passkey

Score8.9 out of 10

36 Reviews and Ratings

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What is Cvent Passkey?

Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities to group guests.

Categories & Use Cases

Media

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Screenshot of Updated Passkey Home Page

Reviews

What users are saying about Cvent Passkey.
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Worth the time and money to invest

Brittany Perera
Reservations Supervisor at HEI Hotels & Resorts (1001-5000 employees employees)

Use Cases and Deployment Scope

My organization integrated Cvent Passkey just over one year ago and it has already paid for itself. Our ancillary revenue has increased by over $150k in the first year alone. The software has also given guests the option of choosing their accommodations versus the traditional or basic rooms that conventions typically contract.

Pros

  • Streamline the reservation process
  • Increased ancillary revenue
  • Added new marketing opportunities for our teams to reach out to guests

Cons

  • Only wish the editing options for website had more options
  • There are some intricacies, leaving room for small errors
  • When first starting, pop up function tutorials would be helpful

Return on Investment

  • Increased overall ADR
  • Guest and loyalty member satisfaction
  • Increased traffic to Food & Beverage Outlets

Usability

Great For Vendors, Too!

Incentivized
Teresa JamesView profile
Director of Sales & Marketing in Sales at Residence Inn (51-200 employees employees)

Use Cases and Deployment Scope

As a hotelier, this is a great product for the client and me. They have a dedicated place to upload, manipulate, and check their rooming list. Especially in today's world, where everyone is short-staffed, having to stop writing a contract for one client to send a rooming list to another is time-consuming. Personally, I used to be a team of 4, and now it's just me, so my time is precious and has to be managed perfectly. This system allows my clients the ability to see their list, make changes or additions. A win-win for us both!

Pros

  • Streamline the rooming list process
  • Gives clients 24 hour access to their rooming lists
  • Gives time back to vendors from not having to send updated rooming lists

Cons

  • Emails - so the guests can get confirmations

Most Important Features

  • Email updates
  • Client access to rooming list to edit and update

Return on Investment

  • Positive - it gives immediate satisfaction to the client, they don't have to wait for me to be able to send them their rooming list.

Other Software Used

Delphi

Nice product easy to use and understand

Ivan MejiaView profile
Field Marketing Account Manager, Brands, Marketing & Digital in Sales at Marriott International (1-10 employees employees)

Pros

  • Integration with hotels that have a passkey license.
  • Easy to take a quick look and understand a snapshot of your entire event.
  • Allows for integration across all departments of our organization.

Cons

  • Interface could be very user un-friendly; if they could update that it would help.
  • A bit time consuming to set up.
  • Cannot integrate it within the registration process of Cvent Event Management.

Return on Investment

  • It has a positive effect on our events.

Alternatives Considered

Cvent Event Management

Other Software Used

Cvent Event Management

Information at Your Finger Tips

Incentivized
Anne Knox, CMP, CVEPView profile
Director of Events and Client Engagement at AVID Center (201-500 employees employees)

Pros

  • On-demand info.
  • I can get info whenever I want and not rely on someone to pull a report for me.
  • I always know where I stand with hotel blocks.
  • Lifesaver.

Cons

  • I wish we could somehow enter our data in it. We reserve our own rooms at a hotel, but they are not reflected until we send the names of our employees 3 weeks before the event.

Return on Investment

  • Always on top of our room block and have opportunity to adjust as needed.

Streamlines the process!

Incentivized
Lisa CaseyView profile
Meetings and Services Coordinator in Corporate at Affiliated Distributors (AD) (51-200 employees employees)

Pros

  • Room management
  • Reporting
  • Real time availability

Cons

  • Doesn't work with every hotel
  • Time consuming set-up

Return on Investment

  • Streamlining customer satisfaction
  • ROI improvement

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