RegOnline by Cvent (Discontinued) vs. Event Espresso

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RegOnline by Cvent (Discontinued)
Score 7.8 out of 10
N/A
RegOnline is part of the Cvent Event Cloud, a comprehensive software platform to help you plan, promote, manage and measure your meetings and events. It will be retired December 2019 and from April 2019 new customers will be onboarded to Cvent Event Management.N/A
Event Espresso
Score 9.9 out of 10
N/A
Event Espresso headquartered in Utah offers an event registration and management platform supplying automated help for ticketing and ticket purchases, registration forms and pricing, promotions and correspondences (e.g. email), multiple attendee registration, and other features.
$79.95
per year
Pricing
RegOnline by Cvent (Discontinued)Event Espresso
Editions & Modules
No answers on this topic
Personal Support License
$79.95
per year
Everything Support License
$299.95
per year
Offerings
Pricing Offerings
RegOnline by Cvent (Discontinued)Event Espresso
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
RegOnline by Cvent (Discontinued)Event Espresso
Top Pros
Top Cons
Best Alternatives
RegOnline by Cvent (Discontinued)Event Espresso
Small Businesses
Whova
Whova
Score 9.1 out of 10
Whova
Whova
Score 9.1 out of 10
Medium-sized Companies
Whova
Whova
Score 9.1 out of 10
Whova
Whova
Score 9.1 out of 10
Enterprises
Whova
Whova
Score 9.1 out of 10
Whova
Whova
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RegOnline by Cvent (Discontinued)Event Espresso
Likelihood to Recommend
8.0
(6 ratings)
10.0
(2 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
RegOnline by Cvent (Discontinued)Event Espresso
Likelihood to Recommend
Cvent
RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
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Event Espresso
As far as I have found, Event Espresso has no peer. Yes, there are other WordPress plugins that provide for event registration, including a few available through Code Canyon, but none of them promise the rich feature set and robust support of Event Espresso. It seems to be the only real game in town, but luckily it's a good product. It's highly extensible, so it should scale well to any size or type of event. Through add-ons, it's doubtful there is an event scenario it can't handle. And because it runs on WordPress, you can incorporate it as part of your site--the plugin even does a good job of picking up design cues from your theme, or you can customize it using CSS.
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Pros
Cvent
  • RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
  • Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
  • The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).
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Event Espresso
  • Instead of sending traffic to a third party, Event Espresso allows us to integrate our registration straight into our website.
  • Easy to set up, dependable platform, and a variety of payment channel alternatives.
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Cons
Cvent
  • You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
  • RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
  • It isn't easy to get in touch with support.
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Event Espresso
  • Integrating account creation with WordPress should be included in the core product, not an add-on. It's extremely frustrating to have to pay extra for that, especially when that add-on is not as flexible as it needs to be (for example, if someone is enrolling for a class on behalf of someone else).
  • The data visualization is a mess. That feature doesn't seem to ever work and it should be left out until it does.
  • The ability to show participant data on the front end is extremely limited. Event Espresso does provide a few hooks and some limited documentation on this feature, but I feel it should be more robust. Perhaps that can be a focus of future releases.
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Support Rating
Cvent
We've never had an issue they couldn't resolve in one phone call.
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Event Espresso
No answers on this topic
Alternatives Considered
Cvent
The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
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Event Espresso
I looked at EventBrite, but it wasn't customizable enough for our needs and didn't provide the level of integration with our website that I desired. I also looked at the ticketing system offered by The Events Calendar for WordPress (by Modern Tribe), but it too lacked the feature set we needed. Only Event Espresso offered all the features, customization, and integration we desired and needed.
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Return on Investment
Cvent
  • Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
  • The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.
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Event Espresso
  • Event Espresso has literally changed the lives of our volunteer organization, saving hundreds of hours of time and eliminating the frustration of paper enrollment.
  • The add-ons allow you to accomplish just about any event registration goals you might have. It's an extremely powerful product.
  • Integrating the plugin into our website was a breeze, and it's approachable enough where volunteers can create the classes and conduct the online enrollment all in a web browser.
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