RegOnline is an affordable, easy to use registration platform.
July 12, 2018

RegOnline is an affordable, easy to use registration platform.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with RegOnline by Cvent

We used RegOnline for the past 6 years for all our registration for conference, webinars, meetings, surveys, etc. It has been used primarily by administrative support staff but also has been used by other employees in the company for a survey or registration of an individual event. We still use it occasionally for an attendee survey but have moved most of our registration to Cvent.
  • Easy set up for simple and complex registration events.
  • Looks very professional
  • Reports are easy to set up and download
  • Cost per registration is reasonable
  • You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
  • RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
  • It isn't easy to get in touch with support.
  • It is an affordable registration platform
  • It is an affordable survey platform
  • It's reporting functions are easy to set up and download
RegOnline is much easier to use than EventsAir, however, EventsAir has a lot more functions to offer although they are hard to figure out and their support is terrible. I would choose RegOnline over EventsAir because it is much easier to use and set up. It's reporting functions are much easier.
RegOnline is great for complex registrations. You can set it up with question logic so if a registrant answers yes, then a follow-up question will follow, if no, the follow up question will not appear. It looks professional and is easy to set up and launch. It also has a survey option that is great for simple surveys and is very cost effective. It is difficult to get a hold of support and get your questions answered in a timely manner.