CyberCPR vs. NeoCase

[We use CyberCPR] for investigations on IT that are totally compromised. Using the cloud solution, you can be up and running in minutes with the advantage of being able to access the tool from anywhere on the internet. New users are onboarded quickly and can pick it up fast. It scales well from 3 users to 500 and the server load looks low.

Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.

Incentivized

• Clean UI
• Easy to use
• Fast user onboarding
• Managed communications well

• Neocase allows for case tracking and metrics reporting.
• Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
• Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.

Incentivized

• API development has been a long time coming

• There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
• Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers

Incentivized

It's simpler to use, doesn't cost vast sums (it's about 1/10 of the others looked at). Users like the cleaner UI and it's not complicated

• It's low cost means the ROI is higher
• The security means when needed, its there and ready to be used.
• The deployment options mean you can choose one to match budget.

• Transition to Shared Service environment for 32 entities
• Streamlined request management
• User satisfaction

Incentivized