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Cybereason Managed Detection & Response (MDR) vs. LevelBlue Managed Security Services

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cybereason MDR

    Score8.5 out of 10
    N/ACybereason Managed Detection & Response (MDR) is a managed security service emphasizing behavioral analysis and incident response.N/A

    LevelBlue Managed Security Services

    Score10 out of 10
    N/ALevelBlue Managed Security Services, including the former Trustwave Managed Detection and Response (MDR) is a rapid threat detection and response service where experts identify, investigate, and eliminate cyber threats.N/A
    Pricing
    Cybereason MDRLevelBlue Managed Security Services
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cybereason MDRLevelBlue Managed Security Services
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    Cybereason MDRLevelBlue Managed Security Services
    Likelihood to Recommend
    9.0
    (4 ratings)
    9.1
    (5 ratings)
    Usability
    7.0
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Cybereason MDRLevelBlue Managed Security Services
    Likelihood to Recommend
    LevelBlue
    Cybereason Managed Detection & Response is good if you are looking for an EDR solution with MDR from the same company and team, and your budget is low. Because other EDR's in the market are expensive, and the MDR services are also very expensive. As an EDR, it has almost 80% of the features of an EDR solution and is well suited if your environment has other tight security solutions. Such as if your users only work from office, then it is more suited because it does not have a web based URL filtering option, and that will hurt the organization if users also work from home because, in this case, you do not have any control via your firewall on users' PCs.
    Incentivized
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    LevelBlue
    The company has become a true believer in Trustwave services because they ensured the solution we implemented addressed our specific requirements. Adopting this platform provided significant improvement in visibility with a user-friendly dashboard and now the company can take greater control internally when investigating an alert and analyzing data over time
    Incentivized
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    Pros
    LevelBlue
    • It helps us in improved security overall
    • It removes all the litter and never fails to miss a critical alert
    • It remediates malops before a threat occurs in a faster way (detect -> triage -> remediate)
    • The reporting it provides from head to toe is just beyond good
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    LevelBlue
    • Manages and monitors traffic to provide security
    • Reports in timely manner on all incidents
    • Web portal access to review reports and suggestions
    Incentivized
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    Cons
    LevelBlue
    • The Cybereason Managed Detection & Response is good, but it has some room for improvement at the user and group management level. You cannot group users in Cybereason Managed Detection & Response. So if you have to apply a policy to a set of users, you have to do it one by one manually by finding the system names.
    • The automation is less. No automation is searching for devices, such as network discovery. You do not know if it is installed on all devices or not from Cybereason Itself. You have to check it manually.
    • There is no option to search for a user by username. You must know the device name to find the details.
    • No web filtering option available. So you cannot block any URL from Cybereason Managed Detection & Response.
    Incentivized
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    LevelBlue
    • There is no option to include rules type functions, which would be very useful to save configuration time.
    • The support is not as helpful as I would like, nor its documentation.
    • A friendly graphical interface would be very well accepted.
    Incentivized
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    Usability
    LevelBlue
    I would like to rate it 7 out of 10 because it has some good features but it misses some important features as well. It has a robust monitoring capability from its agents installed on endpoints. The single agent is responsible for providing the event details, logs, update itself, apply policies, take actions as defined in policies and all. It's not a traditional antivirus. It is a modern EDR with AI capabilities. The things missing with this tool is IP?URL Block, and web traffic monitoring capabilities
    Incentivized
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    LevelBlue
    No answers on this topic
    Alternatives Considered
    LevelBlue
    The main reason for the selection of Cybereason is its cost and monitoring capabilities. Cybereason provide its solution at very low cost compared to TrendMicro and MS Defender for endpoints. Cybereason policies are very clear and provide all the details under one dashboard. We do not have to more to different pages. Also the policies are clearly defined. The main problem with MS Defender is that they were not providing MDR services on that time, I am not sure about the current situation
    Incentivized
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    LevelBlue
    We have not really looked at other products.
    Incentivized
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    Return on Investment
    LevelBlue
    • Secures Network with strong and robust security with managed solution
    • Guided response and root cause analysis for every malop so this is the best ROI we have we don't have to dig much it automatically gives all the relevant details which makes it best from others
    • The Customer Service Support is best they have , they keep time tracking of cases , immediate responses, meetings, problem solving everything they provide is fabulous from support point of view
    • In any issue engineers contact the user and gets the issue resolved and do good level of troubleshooting
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    LevelBlue
    • Protects valuable data and defends against increasingly sophisticated threat actors
    • We have achieved increase in customer trust and distinguished the company from our main rival
    • Freed the company's roughly 10 employees to focus on expanding the business internationally
    Incentivized
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