Trusted Trustwave Firewall
June 02, 2022

Trusted Trustwave Firewall

Luke Kuhlow | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Trustwave Firewall

Trustwave Firewall has provided managed security and monitoring for our organization for the last 5-10 years. We have used their products for our main set of external intrusion and detection systems for longer than I've been with the company. So far their suite of products coupled with their support has kept us coming back to the company each time we re-evaluate firewall security.
  • Manages and monitors traffic to provide security
  • Reports in timely manner on all incidents
  • Web portal access to review reports and suggestions
  • Support can be somewhat stale feeling and frustrating.
  • Coordination attempts for integration/troubleshooting with other vendors is tricky.
  • Do you research on brand/model of firewalls
  • It has alleviated time from technicians who do not have to find RCA's for all incidents.
  • It actively protects and monitors all traffic and reports in timely fashion.
  • Support can be tricky to work with, but incident response makes up for that.

Do you think Trustwave Managed Detection and Response delivers good value for the price?


Are you happy with Trustwave Managed Detection and Response's feature set?


Did Trustwave Managed Detection and Response live up to sales and marketing promises?


Did implementation of Trustwave Managed Detection and Response go as expected?


Would you buy Trustwave Managed Detection and Response again?


Self addressing incident response is a key factor with their service. Providing managed firewalls with reports generated for all incidents saves precious time for techs who can be positioned to help mitigate or resolve issues instead of reporting on root cause analysis to board members. The proactive timely response to incidents provides peace of mind that the firewall is doing its job.

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