Cymbio vs. nChannel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cymbio
Score 5.0 out of 10
N/A
Cymbio in Tel Aviv aims to accelerate digital sales for brands with their end-to-end drop ship and marketplace automation platform. Cymbio automates the full retail set-up for brands without changing any current systems or processes, streamlining product data, imagery, mapping, taxonomy, inventory syncing, orders, billing, tracking, and returns.N/A
nChannel
Score 0.0 out of 10
N/A
nChannel is a SaaS software for retailers, wholesalers, and technologists offering integration tools to sync data and automate processes among eCommerce, ERP, POS and 3PL systems. nChannel’s cloud-based software delivers pre-built and configurable integration solutions for B2C and B2B merchants with demanding omnichannel operations. Their tools integrate with a breadth of endpoint systems to automate high-volume data transactions from order fulfillment to inventory synchronization and supply…N/A
Pricing
CymbionChannel
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CymbionChannel
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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User Ratings
CymbionChannel
Likelihood to Recommend
5.0
(1 ratings)
-
(0 ratings)
Usability
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
CymbionChannel
Likelihood to Recommend
Cymbio
It is less expensive and more accurate than paying staff to update inventory numbers in Mirakl and then type the orders into an ERP. A product like this is needed. Ideally, Mirakl Connect would improve their product so that it mapped orders into one customer record, but until that time, this is the best option that I have found.
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nChannel
No answers on this topic
Pros
Cymbio
  • Automated processes like uploading inventory numbers frequently
  • Cymbio is able to map the dropship orders to the company customer record in Shopify and does not create a new record for every customer (like Mirakl Connect does)
  • I like that the orders come through to Shopify without being marked as "Paid". I find this accounting easier to manually "pay" them in my system when I actually receive the payment from the vendor (this is another key difference between Cymbio and Mirakl Connect)
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nChannel
No answers on this topic
Cons
Cymbio
  • Customer Service. It would be great if they had service hours that matched business hours in the USA, but even accounting for the time difference, the customer service is not quick or friendly.
  • They take away services. I am not sure if they hook you with extra services and then take them away over time or if it just happened to be that I started at a time they offered a lot more for the same price. When I started, they completely handled setting up a new retailer. Then they would set up the data, but I had to reformat all of images. Then they did nothing to set up a new retailer. Not only do you now have to set up in Mirakl all on your own, when you send them the file from Mirakl to map, you then have to go into Cymbio and upload the prices as well - a whole new extra step.
  • A more user-friendly customer interface. In my opinion, there is not much of a user interface at all. I think the interface for pricing uploads is terrible and cumbersome and they are not open to any feedback about that. It would be great if you could directly change a price, but even to change one price, you have to format an upload file. And that's all you can really do there. All other requests to add to assortments, etc are done though what looks like Google forms.
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nChannel
No answers on this topic
Usability
Cymbio
In my opinion, not easy to use. Based on my experience, they started with employees only directly using the system. Having an app to have customers log in and do tasks on their own seems like an afterthought that has not been well executed. However, once you have these things in place, you really don't have to mess with it very often. If you change your prices frequently, it might be more of an issue.
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nChannel
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Alternatives Considered
Cymbio
Mirakl Connect created a new customer record for every order. This was messy, difficult to figure out which customers went with which retailer and I was concerned about having my retail partner's customer data mixed in with my own. For me, this was a deal breaker which was such a bummer since this is a free product!
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nChannel
No answers on this topic
Return on Investment
Cymbio
  • Better customer service because our inventory is accurate
  • It pays for itself in saved staff time compared to doing all of these steps manually
  • It is much more accurate to have the data transmitted electronically, there is no concern for mistyping
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nChannel
No answers on this topic
ScreenShots