Item: Cymbio
Rating: 5
Author: Verified User

Overall Satisfaction with Cymbio

Use Cases and Deployment Scope

We are using Cymbio to connect our Shopify store to Mirakl for drop shipping. It works very well in both directions: exporting our inventory data out to Mirakl so that we always have accurate inventory numbers and importing our orders to Shopify so that we are not having to type in orders that are coming from Mirakl.

Pros and Cons

Pros

Automated processes like uploading inventory numbers frequently
Cymbio is able to map the dropship orders to the company customer record in Shopify and does not create a new record for every customer (like Mirakl Connect does)
I like that the orders come through to Shopify without being marked as "Paid". I find this accounting easier to manually "pay" them in my system when I actually receive the payment from the vendor (this is another key difference between Cymbio and Mirakl Connect)

Cons

Customer Service. It would be great if they had service hours that matched business hours in the USA, but even accounting for the time difference, the customer service is not quick or friendly.
They take away services. I am not sure if they hook you with extra services and then take them away over time or if it just happened to be that I started at a time they offered a lot more for the same price. When I started, they completely handled setting up a new retailer. Then they would set up the data, but I had to reformat all of images. Then they did nothing to set up a new retailer. Not only do you now have to set up in Mirakl all on your own, when you send them the file from Mirakl to map, you then have to go into Cymbio and upload the prices as well - a whole new extra step.
A more user-friendly customer interface. In my opinion, there is not much of a user interface at all. I think the interface for pricing uploads is terrible and cumbersome and they are not open to any feedback about that. It would be great if you could directly change a price, but even to change one price, you have to format an upload file. And that's all you can really do there. All other requests to add to assortments, etc are done though what looks like Google forms.

Return on Investment

Better customer service because our inventory is accurate
It pays for itself in saved staff time compared to doing all of these steps manually
It is much more accurate to have the data transmitted electronically, there is no concern for mistyping

Usability

In my opinion, not easy to use. Based on my experience, they started with employees only directly using the system. Having an app to have customers log in and do tasks on their own seems like an afterthought that has not been well executed. However, once you have these things in place, you really don't have to mess with it very often. If you change your prices frequently, it might be more of an issue.

Alternatives Considered

Mirakl Marketplace Platform

Mirakl Connect created a new customer record for every order. This was messy, difficult to figure out which customers went with which retailer and I was concerned about having my retail partner's customer data mixed in with my own. For me, this was a deal breaker which was such a bummer since this is a free product!

Key Insights

Do you think Cymbio delivers good value for the price?

Yes

Are you happy with Cymbio's feature set?

Did Cymbio live up to sales and marketing promises?

Did implementation of Cymbio go as expected?

Would you buy Cymbio again?

Yes

Other Software Used

Shopify, XoroERP, Faire

Likelihood to Recommend

It is less expensive and more accurate than paying staff to update inventory numbers in Mirakl and then type the orders into an ERP. A product like this is needed. Ideally, Mirakl Connect would improve their product so that it mapped orders into one customer record, but until that time, this is the best option that I have found.

Comments

Please log in to join the conversation

Good Product, Disappointing Customer Service