Dailo vs. Observe.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dailo
Score 10.0 out of 10
N/A
Dailo is a constantly evolving training platform for creating dialog simulations that can be accessed on web/mobile/ and vr with its own speech module and control over the avatar behaviour. Trough web interface it’s quick to create new simulations as well as to edit them, combine them into courses, assign to lists of learners and track their progress.N/A
Observe.ai
Score 8.8 out of 10
N/A
Observe.AI, a provider of Contact Center AI in San Francisco, supports customer experiences and agent performance by helping to analyze interactions, extract sentiment insights and streamline workflows. With Observe.AI, businesses transcribe interactions to coach agents while gaining visibility into customer service operations. Observe.AI technology includes agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to contact centers.N/A
Pricing
DailoObserve.ai
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
DailoObserve.ai
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsContact vendor for pricing information.
More Pricing Information
Community Pulse
DailoObserve.ai
Top Pros

No answers on this topic

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DailoObserve.ai
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User Ratings
DailoObserve.ai
Likelihood to Recommend
10.0
(1 ratings)
9.3
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
DailoObserve.ai
Likelihood to Recommend
Cerevrum Inc
I have been using Dailo to make my teaching scripts into realistic speech simulators. I select a character to use and then it reads my script. Some use this to teach employees how to negotiate and respond to certain objections appropriately, but i have found that you can use it to train people to do any type of skill set.
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Observe.ai
Observe.ai is incredibly well
suited for uncovering trends. The accuracy of their transcripts paired with how
easy it is for any user to find insights helps us tap of data you would think would
be impossible to get, or at least in a very slow and manual process (listening
to call samples, 1 call at a time it’s a thing of the past now).

This simplicity of use and the power
of their machine learning and AI applications have proven to be particularly
helpful for us to boost our agent performance and training.

Observe.ai is still at the early stages
of real-time agent assist, so I would not recommend it right now for that type
of application.
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Pros
Cerevrum Inc
  • training
  • teaching
  • making lessons exciting
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Observe.ai
  • Call audit evaluation tools.
  • Call transcription.
  • Agent Leaderboard.
  • Agent coaching tool/performance tracker.
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Cons
Cerevrum Inc
  • speech options
  • character options
  • onboarding
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Observe.ai
  • 71% increase in sales since implementation.
  • 33% decrease in customer escalations since implementation.
  • 20% increase in script compliance since implementation.
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Likelihood to Renew
Cerevrum Inc
No answers on this topic
Observe.ai
We are very satisfied with the features, support, follow up and value that Observe.ai has brought to our organization. They are also very easy to deal with and very willing to listen to recommendations to help boost the solution.
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Usability
Cerevrum Inc
No answers on this topic
Observe.ai
Their UI is very easy to navigate and understand. Most features are easily accessible and they seem well balanced and connected with each other. Users at our company have been trained with good proficiency levels in just a few hours, and high proficiency can be achieved in a week or less if you spend the time to practice.
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Alternatives Considered
Cerevrum Inc
similar but very different - there really isn't any software quite as good as dailo
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Observe.ai
Observe.ai provided our business a pricing structure that was attainable with our required ROI.
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Return on Investment
Cerevrum Inc
  • ROI
  • helping staff get better
  • teaching
Read full review
Observe.ai
  • The BEST ROI we have spent in years.
  • Fraction of a penny per call.
  • Increased overall revenue and revenue by person.
Read full review
ScreenShots

Observe.ai Screenshots

Screenshot of Observe.AI