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Observe.AI accelerates higher value transactions across the board
February 10, 2022

Observe.AI accelerates higher value transactions across the board

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Observe.ai

Revenue growth, script compliance, escalation resolution, and employee management.
  • Easy to use platform to get started and maintain.
  • Transparency on every phone call for agent coaching and customer satisfaction.
  • Revenue generation.
  • 71% increase in sales since implementation.
  • 33% decrease in customer escalations since implementation.
  • 20% increase in script compliance since implementation.
  • Easy to implement and scale.
  • Easy reporting functionality with dashboards and integration with Power BI.
  • Seamless integration with our telephony platform.
  • The BEST ROI we have spent in years.
  • Fraction of a penny per call.
  • Increased overall revenue and revenue by person.

Do you think Observe.ai delivers good value for the price?

Yes

Are you happy with Observe.ai's feature set?

Yes

Did Observe.ai live up to sales and marketing promises?

Yes

Did implementation of Observe.ai go as expected?

Yes

Would you buy Observe.ai again?

Yes

I can not think of any scenarios where Observe.AI is not well suited and believe that the use cases are limited to the imagination of the individual creating the moments. Observe.AI is like having a personal coach for each and every one of our sales and customer service personnel. We have even rolled this out to our operations team to ensure that we have compliance with company standards on all of our calls.