Call Center Evaluations Made Easy
February 10, 2022
Call Center Evaluations Made Easy
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Observe.ai
We currently use Observe.AI in our Call Center as a Quality Evaluation tool. The tool allows us to provide real-time feedback to our agents on the quality of their call performance. The tool allows us to see how each agent compares against their peers.
- Call audit evaluation tools.
- Call transcription.
- Agent Leaderboard.
- Agent coaching tool/performance tracker.
- Reports are limited.
- Transcript accuracy.
- Ability to ignore on hold messaging in call transcription.
- Call Auditing/Evaluation.
- Agent Coaching.
- Quick and easy access to call recordings and transcriptions.
- Ease of call audits for our agents, significant time savings through reduced human effort.
- Allowing all call audits to be managed in a central location.
- Comprehensive Agent Dashboards to easily see agent performance and quickly identify where leadership attention is needed.
Observe.ai provided our business a pricing structure that was attainable with our required ROI.
Do you think Observe.ai delivers good value for the price?
Yes
Are you happy with Observe.ai's feature set?
Yes
Did Observe.ai live up to sales and marketing promises?
Yes
Did implementation of Observe.ai go as expected?
Yes
Would you buy Observe.ai again?
Yes