What users are saying about
18 Ratings
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Score 7.9 out of 100
20 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Darktrace

Darktrace would be well suited to any environment really; the only constraint would be the budget. The cost scales on the number of devices to be monitored by the product, so it can be quite expensive in larger environments. Any company that would benefit from having 24/7 monitoring of their network would find that this product would suit that need perfectly. It can also create a number of reports, which is useful if you have any requirement to present periodic figures and statistics for your network. There are also additional features available and in development such as Antigena, which can be configured to allow potential threats to be automatically mitigated; it can block connections to a certain address, using certain ports, or it can enforce "normal behaviour" where it will only allow a machine to communicate in a way that Darktrace has observed before and considers normal. This has huge benefits particularly for 24/7 organisations where you don't have the ability to have someone monitoring the network personally at all times, as it could stop a malware outbreak in its tracks.
Anonymous | TrustRadius Reviewer

FireEye Security Suite

FireEye is the obvious solution if a company is having trouble with threats getting in via mail attachments. We use Office 365 and initially subscribed to their attachment scanning product. Users immediately started complaining it would take a minimum of 3 minutes and sometimes as long as 12 hours to receive their attachments. This rate of time was unacceptable. So we did a POC with FireEye and immediately saw that attachments were processed on average in 30 seconds but at the most, around 1.5 minutes. We were convinced after that.
Anonymous | TrustRadius Reviewer

Pros

Darktrace

  • It did an ok job of analyzing and collecting data. It used a span (mirrored) port and then using its own algorithm developed flow records.
  • It did an ok job of segmenting traffic into networks - not always correctly, but ok.
  • It tried to identify devices by type - once again, it did ok, but not that great.
Matthew Frederickson | TrustRadius Reviewer

FireEye Security Suite

  • Deployment is fast and efficient with multiple architectural models.
  • Fireeye support has been great, quickly responding to issues and remaining very helpful.
  • The information afforded through NX, HX, and EX greatly improve our ability to triage and respond to threats of all sizes.
Anonymous | TrustRadius Reviewer

Cons

Darktrace

  • False positives. Darktrace uses "AI" to create its alerts for "unusual" or "malicious" activity. It is very common to see an alert for completely benign and normal device behavior - PC tries to print for the first time in a while, for example.
  • Antigena actions. To some extent, this is a continuation of the previous point. Darktrace can break the network connectivity of the suspected device automatically. The excessive number of false positives makes administrators reluctant to use this feature, though. Also, the default Antigena actions are not relevant to real-world problems as I saw them in my experience with Darktrace.
Anonymous | TrustRadius Reviewer

FireEye Security Suite

  • Hard to configure
  • Needs more tools to analyze incidents
  • All modules need to be connected to each other
Anonymous | TrustRadius Reviewer

Support Rating

Darktrace

Darktrace 9.5
Based on 2 answers
Any time I have had any issue with Darktrace, I've been able to contact an engineer through their support desk, and I have always had a very speedy response. Even when the issue has been caused by something outside of the Darktrace devices, they have still been very keen to try to help and identify what the problem was. The customer portal also has a large number of videos and guides that you can use to educate yourself on the product
Anonymous | TrustRadius Reviewer

FireEye Security Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Darktrace

We have not evaluated others as they seem to be in their own class.
Anonymous | TrustRadius Reviewer

FireEye Security Suite

Advanced Threat Protection, or ATP in Office 365 was awful. Some attachments wouldn't be delivered at all while others took minutes and sometimes hours to be delivered after being scanned. It was causing us to lose business. FireEye processes attachments in less than 60 seconds in most cases. We now have buy in from employees to scan attachments since it's hardly noticeable to them
Anonymous | TrustRadius Reviewer

Return on Investment

Darktrace

  • We had an ROI just during the POC. DarkTrace helped us identify a ransomware attack and we stopped it before it happened.
  • The weekly reports more than pay for itself within the first few months.
  • The powerful search capability helps us solve problems where other solutions fall short.
Anonymous | TrustRadius Reviewer

FireEye Security Suite

  • Stronger security posture
  • Faster security event response times
  • Global deployment can be difficult as hardware may not be be available in remote locations.
Anonymous | TrustRadius Reviewer

Pricing Details

Darktrace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FireEye Security Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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