What users are saying about
1 Ratings
1 Ratings
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Score 10 out of 100
6 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

datapine

For someone like me, who had no real experience in using BI tools before, datapine suits quite well. Most of the features I was able to explore on my own, and their support was always really helpful (as well as the tutorials). In general, I was most impressed from their dashboard features. If you look for a software with detailed statistical analysis options, you maybe need to take another (additional) tool. My main use-case was the visualization and reporting of the analysis results, not the statistical analysis itself. This usually was done before with SPSS.
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

datapine
10.0
Zendesk Explore
8.0
Pixel Perfect reports
datapine
10.0
Zendesk Explore
Customizable dashboards
datapine
10.0
Zendesk Explore
8.9
Report Formatting Templates
datapine
Zendesk Explore
7.0

Ad-hoc Reporting

datapine
9.7
Zendesk Explore
8.4
Drill-down analysis
datapine
10.0
Zendesk Explore
8.6
Formatting capabilities
datapine
9.0
Zendesk Explore
7.6
Report sharing and collaboration
datapine
10.0
Zendesk Explore
8.2
Integration with R or other statistical packages
datapine
Zendesk Explore
9.0

Report Output and Scheduling

datapine
9.8
Zendesk Explore
6.4
Publish to Web
datapine
10.0
Zendesk Explore
7.3
Publish to PDF
datapine
10.0
Zendesk Explore
7.3
Report Versioning
datapine
9.0
Zendesk Explore
4.0
Report Delivery Scheduling
datapine
10.0
Zendesk Explore
7.0

Data Discovery and Visualization

datapine
9.0
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
datapine
10.0
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
datapine
8.0
Zendesk Explore
10.0
Predictive Analytics
datapine
9.0
Zendesk Explore

Access Control and Security

datapine
9.0
Zendesk Explore
9.3
Multi-User Support (named login)
datapine
9.0
Zendesk Explore
10.0
Role-Based Security Model
datapine
9.0
Zendesk Explore
9.3
Multiple Access Permission Levels (Create, Read, Delete)
datapine
9.0
Zendesk Explore
9.0
Single Sign-On (SSO)
datapine
Zendesk Explore
9.0

Mobile Capabilities

datapine
9.0
Zendesk Explore
8.0
Responsive Design for Web Access
datapine
8.0
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
datapine
10.0
Zendesk Explore
8.0

Pros

datapine

  • Intuitive user interface, especially within the analyzer (drag & drop).
  • Dashboard templates helped to create visually appealing dashboards.
  • Many different reporting options.
  • Customer support is really helpful.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

datapine

  • Some advanced functions need SQL knowledge.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Alternatives Considered

datapine

No answers on this topic

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Pricing Details

datapine

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$2,000*

* per installation

datapine Editions & Modules

On-premise Edition
datapine Server$9991
  1. per installation
SaaS Edition
Basic$2491
Professional$4991
Premium$7691
  1. per installation
Additional Pricing Details
Prices are per month.

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

datapine
10.0
Zendesk Explore
8.2

Add comparison