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DataRobot vs. Mattersight Predictive Behavioral Routing (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DataRobot

    Score8.2 out of 10
    N/AThe DataRobot AI Platform is presented as a solution that accelerates and democratizes data science by automating the end-to-end journey from data to value and allows users to deploy AI applications at scale. DataRobot provides a centrally governed platform that gives users AI to drive business outcomes, that is available on the user's cloud platform-of-choice, on-premise, or as a fully-managed service. The solutions include tools providing data preparation enabling users to explore and…

    $0

    Mattersight PBR

    Score6 out of 10
    Enterprise companies (1,001+ employees)
    The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.N/A
    Pricing
    DataRobotMattersight PBR
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DataRobotMattersight PBR
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DataRobotMattersight PBR
    Considered Both Products
    DataRobot
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    54 Answers
    No answers on this topic
    Delivers good value for the price
    92%
    Delivers good value for the price
    48 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    55 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    46 Answers
    No answers on this topic
    Implementation went as expected
    90%
    Implementation went as expected
    44 Answers
    No answers on this topic
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    DataRobotMattersight PBR
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    User Ratings
    DataRobotMattersight PBR
    Likelihood to Recommend
    8.6
    (59 ratings)
    7.6
    (4 ratings)
    Likelihood to Renew
    6.3
    (4 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.2
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    DataRobotMattersight PBR
    Likelihood to Recommend
    DataRobot
    DataRobot can be used for risk assessment, such as predicting the likelihood of loan default. It can handle both classification and regression tasks effectively. It relies on historical data for model training. If you have limited historical data or the data quality is poor, it may not be the best choice as it requires a sufficient amount of high-quality data for accurate model building.
    Incentivized
    Read full review
    Discontinued Products
    Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
    Incentivized
    Read full review
    Pros
    DataRobot
    • DataRobot helps, with algorithms, to analyze and decipher numerous machine-learning techniques in order to provide models to assist in company-wide decision making.
    • Our DataRobot program puts on an "even playing field" the strength of auto-machine learning and allows us to make decisions in an extremely timely manner. The speed is consistent without being offset by errors or false-negatives.
    • It encompasses many desired techniques that help companies in general, to reconfigure in to artificial intelligence driven firms, with little to no inconvenience.
    Incentivized
    Read full review
    Discontinued Products
    • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
    • Contains governors to minimize the impact on agents and customers during busy periods.
    • Ease of integration into our existing infrastructure.
    • Sales/support teams from Mattersight are fantastic.
    Incentivized
    Read full review
    Cons
    DataRobot
    • The platform itself is very complicated. It probably can't function well without being complicated, but there is a big training curve to get over before you can effectively use it. Even I'm not sure if I'm effectively using it now.
    • The suggested model DataRobot deploys often not the best model for our purposes. We've had to do a lot of testing to make sure what model is the best. For regressive models, DataRobot does give you a MASE score but, for some reason, often doesn't suggest the best MASE score model.
    • The software will give you errors if output files are not entered correctly but will not exactly tell you how to fix them. Perhaps that is complicated, but being able to download a template with your data for an output file in the correct format would be nice.
    Incentivized
    Read full review
    Discontinued Products
    • ISG could use more in depth reporting that is available on demand.
    Read full review
    Likelihood to Renew
    DataRobot
    DataRobot presents a machine-learning platform designed by data scientists from an array of backgrounds, to construct and develop precise predictive modeling in a fraction of the time previously taken. The tech invloved addresses the critical shortage of data scientists by changing the speed and economics of predictive analytics. DataRobot utilizes parallel processing to evaluate models in R, Python, Spark MLlib, H2O and other open source databases. It searches for possible permutations and algorithms, features, transformation, processes, steps and tuning to yield the best models for the dataset and predictive goal.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    DataRobot
    As I am writing this report I am participating with Datarobot Engineers in an complex environment and we have their whole support. We are in Mexico and is not common to have this commitment from companies without expensive contract services. Installing is on premise and the client does not want us to take control and they, the client, is also limited because of internal IT regulations ,,, soo we are just doing magic and everybody is committed.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    DataRobot
    I've done machine learning through python before, however having to code and test each model individually was very time consuming and required a lot of expertise. The data Robot approach, is an excellent way of getting to a well placed starting point. You can then pick up the model from there and fine tune further if you need.
    Incentivized
    Read full review
    Discontinued Products
    The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
    Incentivized
    Read full review
    Return on Investment
    DataRobot
    • We have been able to cut costs by not buying leads that we will not be able to sell on
    • We have been able to deploy loan eligibility reporting which brought in new business
    • We have been able to improve the performance of our credit providers and our partners which has helped to retain business
    Incentivized
    Read full review
    Discontinued Products
    • Positive ROI
    • Still assessing customer satisfaction
    • Still assessing employee satisfaction
    Read full review
    ScreenShots

    DataRobot Screenshots

    Screenshot of Decision FlowsScreenshot of No Code App BuilderScreenshot of AI AppsScreenshot of Automated Time SeriesScreenshot of MLOpsScreenshot of Model Insights