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Dell PowerEdge vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dell PowerEdge

    Score7.6 out of 10
    N/ADell's PowerEdge R is a line of rack servers, offering a range of options from cost-efficient one-socket servers to four-socket servers designed to support intensive and critical data center workloads.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Dell PowerEdgeManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Dell PowerEdgeManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Dell PowerEdgeManhattan Active Customer Engagement
    Considered Both Products
    Dell Technologies
    No answer on this topic
    Manhattan Associates
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    21 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    18 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    21 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    17 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    20 Answers
    No answers on this topic
    Best Alternatives
    Dell PowerEdgeManhattan Active Customer Engagement
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    HPE ProLiant DL
    Score8.8 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    IBM Power
    Score9 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Dell PowerEdgeManhattan Active Customer Engagement
    Likelihood to Recommend
    10.0
    (23 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (16 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (16 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Dell PowerEdgeManhattan Active Customer Engagement
    Likelihood to Recommend
    Dell Technologies
    An excellent warranty and excellent technical assistance can be expected from the PowerEdge C Series, which comes from a well-known brand with a long track record in the market. Scalability, physical space optimization and performance and dependability for handling sensitive and vital data like databases and ERP systems that are fairly sophisticated are just some of the benefits we get from Dell gear, which saves us resources and energy by up to 40%.
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Dell Technologies
    • Good price - Compared to other vendors’ server platforms. In our scenario (virtualization) we found out PowerEdge offers the best price/vCPU and RAM ratio.
    • Customizable - We were able to select optimal memory/disk capacity for our use case. Other platform's minimum requirements were above our needs, hence needlessly expensive.
    • Good warranty and service - Our project did not involve creating a big cluster with a lot of spare capacity, so the next business day warranty came handy.
    Incentivized
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Dell Technologies
    • The value of 24x7 support is expensive, the value of 8x5NBD is more attractive.
    • The other superior models of the C series are more expensive.
    Incentivized
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Likelihood to Renew
    Dell Technologies
    It is the best server in the market.
    Read full review
    Manhattan Associates
    No answers on this topic
    Usability
    Dell Technologies
    The Dell PowerEdge R range is just intuitive when you have skills engineers managing them in-house, although even with new members of staff on the team, the learning curve is very low providing they have previous general service hardware management experience. From the specification through to the management of this range, the usability is excellent.
    Read full review
    Manhattan Associates
    No answers on this topic
    Support Rating
    Dell Technologies
    We consider Dell's support to be best-in-class compared to other solutions and is also reasonably priced. Their SLA targets have almost always been met, except for minor occasions that have had extenuating circumstances. The service staff is also professional and thorough. Overall, we are very satisfied with the level of support we receive.
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Implementation Rating
    Dell Technologies
    Installation was easy.
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    Dell Technologies
    Against hp servers, Dell has outperformed them in terms of incidents regarding hardware memory parts. With the Dell PowerEdge R series servers we have not had any incidents regarding memory modules. On the other hand, with HP servers, we encountered a lot of failures regarding memory modules during the first year of implementation.
    Incentivized
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    Dell Technologies
    • From the perspective of physical server consolidations, when servers spread across multiple branch and remote offices are gathered into a central data center, this simplification process provides ROI in several ways. One, the configuration control, restriction of server access.
    • Reduce complexity and enable greater standardization of hardware purchases, which lowers costs.
    • Increased security of the move are important.
    • The costs of moves, add-ins, and changes are reduced, as well as the costs of travel time and maintenance.
    • Migrating legacy operating systems to a newer version via rehosting brings similar ROI benefits when it comes to server consolidation.
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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