Descartes Transportation Management Suite vs. Flexport

Well suited for private wholesale fleets making deliveries to their retail customers.

Incentivized

Flexport changed the way we looked at importing. Prior to Flexport, importing was a bit of a black box, with low transparency which meant adding a buffer to shipment times to account for unforeseen delays. Historically we had inboxes full of documents with no roll-up view. Now we have a roll-up view, and visibility to underlying documents should we ever need them.

Incentivized

• Easy for drivers to use
• Good reporting
• Good customer service

Incentivized

• Real time visualization of importing status.
• Dedicated staff members on the back end who genuinely care about doing good work.
• Native reporting dashboard.
• Search function for all historical shipments.

Incentivized

• Interaction with other programs such as Geotab.

Incentivized

• Occasionally we're asked to provide duplicate information (HTS codes, or documentation).

Incentivized

Support teams are fantastic. I've been lucky enough to meet teams from NY, LA and HK offices. They have prioritized building a culture of talented and energetic people who push projects and tasks forward. They don't sit back and wait for things to happen they're constantly pushing things forward to be on time with all information organized and ready.

Incentivized

Descartes is significantly more complex and provides much greater features than Peoplenet. Their customer service is also markedly better.

Incentivized

Historically we worked with and agent who and did not have a software platform like Flexport. We made the decision to test volume, and they quickly earned the rest of our business. The on boarding process was easy, pricing was competitive and the product delivered in every way we were promised.

Incentivized

• Improved overall service to customers.
• Improved accuracy of delivery to customers.
• Improved efficiency of drivers.

Incentivized

• Increase in confidence and visibility into shipping timeline.
• Increased historical data access, trending and reporting.

Incentivized