The only place we turn to for importing
March 19, 2020

The only place we turn to for importing

Brian Kennedy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Flexport

Flexport manages all our inbound freight shipments and customs clearance and is used by the finance department for product accounting. The interface makes real-time updates on delivery timelines and searches for historical shipments very accessible. Often, the Flexport dashboard is the first place I'll turn if I need a very quick cut at upcoming changes in inventory position or estimates on historical unit costs.

Pros

  • Real time visualization of importing status.
  • Dedicated staff members on the back end who genuinely care about doing good work.
  • Native reporting dashboard.
  • Search function for all historical shipments.

Cons

  • Occasionally we're asked to provide duplicate information (HTS codes, or documentation).
  • Increase in confidence and visibility into shipping timeline.
  • Increased historical data access, trending and reporting.
Historically we worked with and agent who and did not have a software platform like Flexport. We made the decision to test volume, and they quickly earned the rest of our business. The on boarding process was easy, pricing was competitive and the product delivered in every way we were promised.
Support teams are fantastic. I've been lucky enough to meet teams from NY, LA and HK offices. They have prioritized building a culture of talented and energetic people who push projects and tasks forward. They don't sit back and wait for things to happen they're constantly pushing things forward to be on time with all information organized and ready.

Do you think Flexport delivers good value for the price?

Yes

Are you happy with Flexport's feature set?

Yes

Did Flexport live up to sales and marketing promises?

Yes

Did implementation of Flexport go as expected?

Yes

Would you buy Flexport again?

Yes

Flexport changed the way we looked at importing. Prior to Flexport, importing was a bit of a black box, with low transparency which meant adding a buffer to shipment times to account for unforeseen delays. Historically we had inboxes full of documents with no roll-up view. Now we have a roll-up view, and visibility to underlying documents should we ever need them.

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