| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Directly | Score6.4 out of 10 | N/A | Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True… | N/A |
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Considered Both Products | Chose Directly Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| Small Businesses |  GoTo Connect Score8 out of 10 |
| Medium-sized Companies |  Quadient Inspire Score9.5 out of 10 |
| Enterprises | Quadient Inspire Score9.5 out of 10 |
| All Alternatives | View all alternatives |
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| Likelihood to Recommend | 7.0 |
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