One stop solution provider for AI and on-demand customer service management
May 17, 2022
One stop solution provider for AI and on-demand customer service management
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Directly OnDemand
Overall Satisfaction with Directly
Directly has helped me to manage my customer experiences. Its AI-based automation in IVR and messaging are user-friendly and helped my organization to maintain customer satisfaction. It has helped us a lot in improving branding, gaining customer loyalty & made hassle-free customer interaction. I strongly recommend Directly for overall customer experience management.
- customer messaging management
- IVR
- Branding
- support
- moderation
- termination process
- AI Automation workspace
- easy interface
- up to date management tool
- increased branding
- increased numbers of customer
- increased customer loyalty
- Zendesk Chat (formerly Zopim)
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive.
Do you think Directly delivers good value for the price?
Yes
Are you happy with Directly's feature set?
Yes
Did Directly live up to sales and marketing promises?
Yes
Did implementation of Directly go as expected?
Yes
Would you buy Directly again?
Yes