Overview

What is Directly?

Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love.The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting…

One stop solution provider for AI and on-demand customer service management

Rating: 7 out of 10

May 17, 2022

IncentivizedVetted ReviewVerified User

Directly has helped me to manage my customer experiences. Its AI-based automation in IVR and messaging are user-friendly and helped my organization to maintain customer satisf...

Abhay Ranjan

Director - Social Media

Founder

Digicite

2 years of experience

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Pricing

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Directly

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Unavailable

What is Directly?

Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer…

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Details

About
Competitors
Tech Details

What is Directly?

Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love.

The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Directly Features

Supported: Crowd & AI-powered customer support solutions.
Supported: Our platform combines artificial intelligence with networks of thousands of independent experts to provide game-changing customer service outcomes.

Directly Competitors

Smith.ai Live Website Chat

Directly Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android

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Reviews and Ratings

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One stop solution provider for AI and on-demand customer service management

Rating: 7 out of 10

Incentivized

May 17, 2022

Abhay Ranjan

Founder

Digicite (Information Technology & Services, 1-10 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

Directly has helped me to manage my customer experiences. Its AI-based automation in IVR and messaging are user-friendly and helped my organization to maintain customer satisfaction. It has helped us a lot in improving branding, gaining customer loyalty & made hassle-free customer interaction. I strongly recommend Directly for overall customer experience management.