TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Donorbox

    Score8.8 out of 10
    N/ADonorbox is a recurring donation platform from the organization of the same name in Virginia, that aims to provide nonprofits with a better donation checkout process, and help nonprofits connect with their donors and volunteers more closely with a donor management system.N/A

    GoFundMe

    Score8.9 out of 10
    N/AGoFundMe is a online fundraising platform, supported by the company of the same name in Redwood City.N/A
    Pricing
    DonorboxGoFundMe
    Editions & Modules
    1.5% Donorbox fee +
    0.8% + (capped at $5)
    ACH bank payments
    1.5% Donorbox fee +
    2.9% + 30¢
    Stripe's credit card fee
    No answers on this topic
    Offerings
    Pricing Offerings
    DonorboxGoFundMe
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DonorboxGoFundMe
    Considered Both Products
    Donorbox
    Chose Donorbox
    Pricing and ease of integration.
    Incentivized
    GoFundMe
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Best Alternatives
    DonorboxGoFundMe
    Small Businesses
    No answers on this topic
    Kindsight iWave
    Score8.5 out of 10
    Medium-sized Companies
    No answers on this topic
    GiveSmart by Momentive
    Score7.6 out of 10
    Enterprises
    No answers on this topic
    Kindsight iWave
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DonorboxGoFundMe
    Likelihood to Recommend
    9.0
    (4 ratings)
    9.0
    (1 ratings)
    Usability
    9.7
    (3 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    DonorboxGoFundMe
    Likelihood to Recommend
    Donorbox
    I think Donorbox is well suited to an environment that has a lot of traffic and could be prone to bottlenecks, like a check-in desk, where it's an important spot to engage visitors for donations but cannot be efficiently done in an individual, personal way - much more engaging to have it as a self-serve kiosk that visitors can engage with using various forms of payment.
    Incentivized
    Read full review
    GoFundMe
    GoFundMe is well suited for personal appeals where a story can be told and donors feel an immediate result or effect. It is less appropriate for larger mass appeals that are not targeted directly to a specific cause. For example, not good for companies to ask for funding for operating expenses.
    Incentivized
    Read full review
    Pros
    Donorbox
    • The pop-up feature to capture donations.
    • Ease of signing up to monthly recurring payments.
    Incentivized
    Read full review
    GoFundMe
    • Call of action marketing
    • Progress thermometer or meter
    • Great place for comments by donors
    Incentivized
    Read full review
    Cons
    Donorbox
    • I wish addresses were shared
    Incentivized
    Read full review
    GoFundMe
    • Stricter accountability for legitimacy.
    Incentivized
    Read full review
    Usability
    Donorbox
    Filled our need for multople donation options
    Incentivized
    Read full review
    GoFundMe
    GoFundMe is very easy to use and does a great job allowing us to share insights and stories to leave a lasting impression on donors. From setting up the account to ending the appeal, the entire process has been very user-friendly. I'm very impressed with the experience so far and plan to continue using it for future campaigns.
    Incentivized
    Read full review
    Support Rating
    Donorbox
    No answers on this topic
    GoFundMe
    So far, I have not had any issues through our corporate account so this is not something I'm too familiar with yet. However, as a donor to other appeals, I've had technical issues and contacted support. They were incredibly supportive and solved my issues immediately. Our team has been able to launch several appeals or requests for funding locally and everything went very smoothly for us.
    Incentivized
    Read full review
    Alternatives Considered
    Donorbox
    Donorbox had more customization options and a better overall interface for public-facing donor engagement, as well as backend administration, than cheaper alternatives like Zeffy and Givebutter. We determined that it was worth paying more for the Donorbox subscription to have a better-looking and better-functioning donor kiosk that would meet our institution's standards and inspire trust in donations.
    Incentivized
    Read full review
    GoFundMe
    We chose GoFundMe primarily because it is a well-known name, and although there have been some donors questioning the legitimacy of our account, for the most part, donors trust this site and enjoy seeing the impact of donations collectively. Other platforms would also work just as well but we did some research before choosing GoFundMe and our entire team felt it was the best choice.
    Incentivized
    Read full review
    Return on Investment
    Donorbox
    • We've had donations of over $1,000+ a year for our NGO which is amazing.
    Incentivized
    Read full review
    GoFundMe
    • Brought in new donors from outside our solicitation area.
    • Appeals to younger audiences.
    • Great way to include client testimonials and stories.
    Incentivized
    Read full review
    ScreenShots