Donorbox vs. Ticket Tailor

I think Donorbox is well suited to an environment that has a lot of traffic and could be prone to bottlenecks, like a check-in desk, where it's an important spot to engage visitors for donations but cannot be efficiently done in an individual, personal way - much more engaging to have it as a self-serve kiosk that visitors can engage with using various forms of payment.

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If you want to quickly and easily sell tickets to an event without a lot of hassle or absurd fees, this is a great platform. I'm not sure this would work well for complex, multi-tiered ticket sales for events that have thousands of tickets.

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• The pop-up feature to capture donations.
• Ease of signing up to monthly recurring payments.

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• Affordable.
• Allows multiple discount codes and multiple price levels.
• Excellent customer service.
• WordPress plug-in that worked flawlessly.

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• I wish addresses were shared

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• Online knowledge base could be expanded. I had questions that were not included in the FAQs - but were quickly answered via chat.

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Filled our need for multople donation options

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Customer support representatives were amazingly responsive to questions. We received replies even outside of their stated available hours. They always understood the question/issue immediately and were very thorough and specific in their explanations and step-by-step instructions. Ticket Tailor customer support is among the best I have seen in any industry. Quick, smart, and always helpful.

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Donorbox had more customization options and a better overall interface for public-facing donor engagement, as well as backend administration, than cheaper alternatives like Zeffy and Givebutter. We determined that it was worth paying more for the Donorbox subscription to have a better-looking and better-functioning donor kiosk that would meet our institution's standards and inspire trust in donations.

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Ticket Tailor is much more flexible at a much lower price point than Eventbrite. It was, by far, the most practical and affordable solution. The same functionality with Eventbrite would have required the more expensive "professional" price level which was prohibitively expensive for our small company, especially in its early stages.

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• We've had donations of over $1,000+ a year for our NGO which is amazing.

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• A box office that is easy to use.
• The ability to cover box office costs by setting a service charge.
• Seamless integration with our website.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info