Well tailored to our ticket needs
March 19, 2020

Well tailored to our ticket needs

Elaine Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ticket Tailor

We used TicketTailor as the online ticket sales platform for our first production. We needed a solution that would allow us to provide multiple discount codes and multiple price levels: adults, seniors, students. We are a small, nonprofit theatre company so that affordability, flexibility, and ease of use are of paramount considerations.

Pros

  • Affordable.
  • Allows multiple discount codes and multiple price levels.
  • Excellent customer service.
  • WordPress plug-in that worked flawlessly.

Cons

  • Online knowledge base could be expanded. I had questions that were not included in the FAQs - but were quickly answered via chat.
  • A box office that is easy to use.
  • The ability to cover box office costs by setting a service charge.
  • Seamless integration with our website.
Ticket Tailor is much more flexible at a much lower price point than Eventbrite. It was, by far, the most practical and affordable solution. The same functionality with Eventbrite would have required the more expensive "professional" price level which was prohibitively expensive for our small company, especially in its early stages.
Customer support representatives were amazingly responsive to questions. We received replies even outside of their stated available hours. They always understood the question/issue immediately and were very thorough and specific in their explanations and step-by-step instructions. Ticket Tailor customer support is among the best I have seen in any industry. Quick, smart, and always helpful.

Do you think Ticket Tailor delivers good value for the price?

Yes

Are you happy with Ticket Tailor's feature set?

Yes

Did Ticket Tailor live up to sales and marketing promises?

Yes

Did implementation of Ticket Tailor go as expected?

Yes

Would you buy Ticket Tailor again?

Yes

Ticket Tailor is very well suited to nonprofit theatre since there is a discount for nonprofits. We sold tickets for 8 separate performances at different price points and with different discount codes at no extra cost. A big plus was the ability to set our own ticket service charge. Setting up the original ticket levels and discount codes for multiple dates were easy. They could be copied from one date to another. Making a change or addition was not as easy to accomplish. Each individual date had to be edited separately.

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