Reviews (1-25 of 44)
- Extremely clean user interface - enables users to access the content they need over being distracted by other features
- Tracking works extremely well. I can easily integrate reporting with other business tools.
- For free events, costs at Eventbrite are extremely low (or free!)
- Eventbrite is a very streamlined service and does not offer a lot in terms of customization.
- Templates are not centered around branding and focus more on Eventbrite's platform
- There are other business solutions that can perform as well or better within more common ecosystems.
- Collecting guest information with custom options available.
- Creating a list of past attendees can be re-targeted for future events.
- Integrating with other marketing platforms like Facebook and MailChimp.
- I'd like to see a separate section to access ticket options from the dashboard so they are much easier to edit when needed.
- When doing paid tickets, the Eventbrite fees and payment processing fees can really add up.
- The event pages have looked the same for quite some time now so some refreshed page templates would be great.
- Refreshing the email templates.
- Festivals - So for example, a local festival that happens annually or semi-regularly.
- Music gigs - ad-hoc festivals.
- Beer, cider or wine events.
- Local events - including those sold virally through social media.
- IT or networking events.
- Easy to create professional-looking event registration pages with multiple ticket types.
- Allows us to create promo codes for discounts or access to hidden ticket types (for employee-only pricing, etc).
- It allows us to accept at-the-door payments as well as online payments.
- Integrates with many other services we use such as Mailchimp and Facebook.
- There are a few quirks that have prevented me from changing a certain element on the order form, the payment process, or other event info after the event has been published. If we need to make a change mid-stream, either we're stuck or we have to delete the event and start over.
- The pricing is approaching the "There's probably a cheaper alternative we should look into" territory. Thankfully we are grandfathered into their more affordable pricing scheme, but I had to steer away from Eventbrite on a different project because the features I needed were pay-walled behind a pricing tier that didn't make sense for my client.
- The Facebook Events integration is great, but beware of the fine-print that prohibits marketing to any attendees who purchased through the Facebook link.
- Organizing many people to one location
- I can see how many people actually attend the events
- Mobile app availability so I can organize wherever I am in the world
- They don't market that they really understand how to focus. It would be excellent if they taught all of us how to do that!
- I would like the ability to customize my dashboard
- Short videos for tutorials and make it clear they are video and not a lot of content to read.
- Small businesses who are bootstrapping (Eventbrite built a billion dollar company bootstrapping.)
- Anyone wanting to create a live event.
- Organizing any event where you want to track your attendees and have the ability to follow up well.
- Very user-friendly and beautiful event landing pages.
- There's a good amount of customization in terms of ticket types, adding location info, and collecting different data fields from attendees.
- Their blog/events public pages were great for locals to see upcoming events, so we had some people join us who had never heard of us before.
- Eventbrite could allow you to customize a bit more of their landing pages. They're hardcoded pages with basic levels of customization.
- For nonprofits, we need to be able to track if a portion of a ticket is not tax-deductible. Eventbrite currently doesn't have a field for this in their system, which has been challenging when it comes to tax receipting at the end of the year.
- We've used tools like Ticketspice, which allow a lot more customization of the landing page to collect additional fields and change how the background colors and fonts look. This is lacking in Eventbrite.
- Streamlined RSVP process: very user-friendly
- Great free features: exporting lists, manually adding RSVPs, charging per ticket.
- Good customization on free version: you can add a banner photo and logo, which is really nice.
- There is a feature that allows you to make your event "public," but creating a public event also lumps it into the community calendar, so everyone can see the event. We had guests attend that weren't invited. I wish there were a way to make the URL public, but not show up in search results.
- More email communication. It would be nice if there were a way to link it with a Facebook event/page or have more communication with our attendees.
- More guidance to first-time users may be helpful. It can be difficult to understand how the event page gets pieced together.
- Follow-up emails.
- Registration reports.
- Customized registration pages.
- More custom organization pages.
- Easier registration for users - Sometimes they have to enter information twice.
- Group registration.
- Options for creating specialized demographic-gathering questions. Great for post-event analytics about attendees, which is also helpful for future event planning.
- Coding for ticket discounts and complimentary passes. We have many guest passes that need unique codes. This saves the event staff from manually registering specialized individual ticket sales. It also enables drilling down for post-event analytics.
- Clean design layout. Simple to set up, simple for attendees to navigate.
- Drilling down through order details can be a bit tedious.
- Setting requirement switches for some customized customer questions may seem complicated.
- Badge creation has limited design options.
- Great mobile app
- Ease of customer use and known to clients.
- Ease of use and the ability to make minor customizations easily.
- Needs to improve its integrations with CRM systems.
- Improve the check-in process.
- Widely used by industry professionals in a variety of industries.
- User-friendly and simple to use.
- The interface allows you to export a list of participants.
- Not as personalized.
- Wish they had templates you could send.
- Does not classify groups so after numerous events the data does not reflect larger marketing efforts.
- Friendly user interface, and extremely easy to set up.
- Links with Facebook for more exposure.
- Well-known app/service.
- The ability for multiple users to see one event through the Organizer.
- The ability to transfer data from the event to other users is limited.
- Cross marketing and advertising of "like events".
- Mobile sales and reporting.
- Data collection on participants.
- Grouping of "like" tickets within folders on event page.
- More customization on the event page layout (adding videos, maps, etc in a block for easier layout customization).
- Allow for a more "White Labeled" look.
- Domain masking would be nice.
- It's easy to use.
- You can copy previous events.
- It has a nice payment processor.
- Higher fees for the payment processor than cash.
- There are some limitations to the way an event can be structured.
- Sometimes there are little buttons that make big changes to an event without warning.
- Eventbrite does a great job of allowing you to sell tickets and manage the pricing of each ticket. Additionally, you can offer discounts and set up discount codes pretty easily.
- Eventbrite makes it easy to set up an event. The time it takes to launch an Eventbrite page is very minimal.
- Eventbrite makes it easy to manage attendees at an onsite event.
- The overall UI is a bit clunky and outdated - The events page are usually not very attractive, so we have had to create our own pages that link to the Eventbrite registration
- The back end is not the most intuitive either. Sometimes you have to click around a lot before you find what you are trying to do.
- It is a great service, but the fees can really add up.
- Register participants for an event.
- Send notifications, reminders, and messages to attendees.
- Mobile check-in - Creates bar-code scanning for attendees to check-in.
- Syncs with other event platforms (like Sched).
- Track data and collect custom information (ranging from the number of attendees all the way to feedback).
- Integration with social media - Helps with communication to social media platforms.
- Creates nametags.
- It offers a great help center.
- Eventbrite just streamlines so many processes.
- The app has limitations compared to the website, but it is still functional and offers many features.
- I think Eventbrite could use some more customization features (especially in email templates on the website).
- Although not a con necessary, just be aware that Eventbrite will take a percentage from each ticket if it's a paid event. This is something to consider if cost/profit is a priority.
- Organizing events where attendees need to pre-register.
- If being able to streamline communication to register attendees is needed.
- If you need or want to analyze data, attendance, etc. following the event.
- Creating an event that is not free, and you need a platform for managing.
Eventbrite may not be suited for events that are on a budget and not free to attendees, as Eventbrite earns a percentage off of each participant. One specific person needs to be tasked as the point-person for Eventbrite, too, so if you do not have the capability of assigning this task (short on volunteers, hosts, etc.), it may be difficult to manage if you are already short-staffed.
- It allows us to obtain information about event attendees, which helps in providing a great guest experience.
- It gives us a perspective number of attendees, which is important when determining how many tour guides to assign to a group for a day.
- It allows us to keep track of any special tours we may have.
- I think that the embedding feature needs to be bettered.
- I would like if the analytics were a bit better.
- Integration with Facebook events.
- On-site registration check-in.
- The registration dates for the tickets are a bit buried - When you copy an event so you don't start from scratch, you have to remember to dig through a couple clicks to get to the registration timeframe to change it.
- Intuitive interface that allows for quick event setup
- Variety of options when creating order form, allowing for helpful data collection of guests
- Easy to send an email to all attendees at once, if necessary
- Design options and customization have room for improvement
- Embedding feature is somewhat lacking
- Great for free events when an RSVP is needed.
- Useful when managing and planning around a large guest list.
- Great for local community organizers to increase visibility of events.
- Keeps you organized
- Provides event description
- Allows you to create tiered tickets
- If it allowed you to use it directly in an app without having the click out, you would save a step
- If it allowed you to see who is going without sharing on Facebook
- If it allowed you to see what discount codes are available
- Organized well for event logistics/questions: great to refer to before, during or even after an event (time/location/attendees etc.)
- Great way of communicating with attendees: whether in a public post on the event page or handling follow up afterwards
- Trusted brand that many companies are using: don't have to worry about spam events
- Finding events organically (I've only used Eventbrite for events that have been sent my way)
- Communicating other features/functionality that the average user may not know (I have a feeling I'm not using the platform to it's fullest potential)
- Can't think of any other cons really; it serves its purpose pretty well in my opinion
For the organizer, they are able to clearly communicate any information with those attending or interested in attending the event.
For the attendees, they are easily able to access event details, communicate with the organizer, as well as add events to their personal calendar.
And for those that couldn't attend, they're able to get in touch with the organizer for any follow up questions and output where applicable.
- Event creation and attendees registration.
- The tool allows you to send the invitations, check on bounces, and review who has clicked & RSVP'd.
- Being able to manage waitlists, multiple ticket types, reimbursements, and custom order forms, all through the application.
- Eventbrite could be better with third-party integrations (i.e. Facebook, LinkedIn, etc.) rather than its own website.
- Sometimes it can be difficult to get in contact with support which causes delays in having issues resolved.
- It would be great if the analytics were more robust and expansive.
FYI: It can be hard to share links to events that aren’t directly being sent to friends or direct contacts.
- Event management--providing a detailed description of the event (date, time, place) plus details of the event (speakers, topic, sponsors, etc.)
- Registrations--provides enough details about people who register, and tools to manage those registrations (add people manually who didn't pre-register, cancel orders, check-in of attendees)
- Event promotion--events created using Eventbrite can be found by searching Eventbrite for local events
- Social Media: I promote my events on Facebook, LinkedIn, and Twitter. The Twitter link to use is in one place, the Facebook integration/link is totally different and in a separate place, and LinkedIn isn't even considered. I create a tracking link for LinkedIn, but your tracking links don't provide the information I want.
- Google Analytics: Because your integrations and tracking links are so lacking, I have to use a more complex tool to track the information I want--where did people see my event, and where are they signing up from? It seems like a simple thing to determine, yet I still don't know the most effective means of communicating my event to people to drive people to register.
- Eventbrite is a well-known and trusted place for purchasing tickets. That trust helps us sell tickets. It also eliminates the need for integrating some other payment system into a webpage, which would be the alternative.
- Eventbrite makes sending invitations easy. Upload contacts and using contacts from a previous event is very straight-forward. Building emails is simple, since there are a couple of prebuilt templates.
- Discount codes and strategic pricing structures are a significant part of our marketing for events. Eventbrite makes it easy to offer discount codes. We also create several ticket types that include multi-ticket discounts, early-bird type specials and more. Each of which help us reach our audience at the right time with the right price.
- I'd like to see Eventbrite add more customization to the event page layout. It would be nice to be able to differentiate our event through more specific design.
- I've had occasional problems with email formatting in the Eventbrite email builder. It would be nice to have a slightly more trustworthy builder.
- Other than those two things, I think Eventbrite does exactly what it needs to do.
Eventbrite will do better on the more simple end of the event spectrum. For a business with hundreds of events and complex integration needs, it might not provide all that you want.
Eventbrite Scorecard Summary
Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to plan, promote, and produce live experiences.
The vendor says event organizers can benefit from Eventbrite’s self-service event planning tools including email invitation creation, RSVP tracking, and ticket selling. Ticket sales can be managed online via the ticketing website or through integration with social media sites including Facebook, and real-time sales data aims to help event planners assess attendance and profit.
The platform includes powerful discovery channels and robust marketing tools, which, according to the vendor, facilitate high conversion rates. Eventbrite's goal is to help users zero in on the most interested event-goers and sell more tickets to their events.
- Does not have featureFree Trial Available?No
- Has featureFree or Freemium Version Available?Yes
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
Only pay when ticket sales are made Essentials plan: 2% + $0.79/ paid ticket Professional plan: 3.5% + $1.59/ paid ticket Premium plan: contact Eventbrite for a custom pricing plan Free for free events
Eventbrite Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Eventbrite Technical Details
|Mobile Application:||Apple iOS, Android|
|Supported Languages:||Catalan, Dutch, English, French, German, Italian, Portuguese, Spanish|