DrChrono vs. TemplateToaster

Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]

TemplateToaster has the best features which include: BOOTSTRAP 3 support, W3C compliance, all devices and all browsers compatibility, clean and concise code generation, and extensive designing options. A big pack of sample templates comes free with software installation, and all the designing options have been provided as per the latest web design trends. Templates made in TemplateToaster make clients say, “wow, it’s amazing”. TemplateToaster is a designing tool as well as a development tool. In short words, it provides a GUI for designing templates, after the accomplishment of designing, the template can be exported into a fully-fledged web template, which is ready to use as a website design.

• Documentation Template Customization

• Advanced designing features and using these advanced features very easily e.g. Bootstrap 3 support that makes flawless responsive templates.
• Encapsulated all the major designing trends with respect to particular CMS.
• Optimized code is produced for every theme/template as such the coding standards are perfectly followed by this software.
• All WordPress themes made with this software pass the Theme Check test.
• Because of W3C compliance it ensures consistency of websites over the web.
• HTML5 and CSS3 also ensure better look of designs on small screens.
• Apart from making web templates, one can make full fledged websites too. TemplateToaster allows making static websites with YouTube video inclusion. It has inbuilt FTP, so that user can easily move its website to the server.
• An amazing and exclusive feature it provides is the option to draw custom widget/module/ block area.

• [Onboarding] trainers and tech support do not know the program.
• [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
• DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
• [I] [had] absolutely no way of talking to tech support in person.
• [Tech] support tickets [are] unanswered.
• [They] do not know how to enroll providers to bill Medicare electronically.
• [There was] absolutely no accountability.
• [The] platform was constantly down [and was very frustrating].
• [There was a] consistently, delayed submission.
• [Every] day, [I got] an email about a problem that they are working on.
• [Weekly] issues for platform [was] addressed for slowness.
• Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
• [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
• [The] help browser [is] nonfunctional.
• [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].

• It is not available for MAC operating system.

DrChrono has resulted in revenue loss

If you don't want to do anything custom, the platform is pretty easy to navigate.

I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc

For the most part, the program slowness has not affected me directly.

Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered

When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.

If you have used other EHR and programs, over time you will be able to self train for DrChrono

TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.

No, I never used any other similar software, its completely a new experience

The platform is often being worked on for slowness.

• Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
• Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
• Negative: Lost time due to the platform being down or running slow.
• Negative: Slow claims processing.
• Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues.

• TemplateToaster returns full value of money.
• It helps in finishing my projects ahead of time, hence I can finish more projects in less time. In other words, it helps in increasing my efficiency, which brings monetary benefits to me.