TrustRadius

Drop Loyalty App vs. PAR Punchh

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Drop
Score 0.0 out of 10
N/A
Drop, or Drop Technologies in Toronto, helps level-up consumer lives one reward at a time. Through a personalized commerce platform, Drop intelligently surfaces the right brands, at the right time, to make help members' businesses. Powered by machine learning, Drop matches consumers with over 400+ partner brands to satisfy two main goals: to earn points from their purchases and redeem them for instant rewards.
$10
per month
PAR Punchh
Score 8.0 out of 10
N/A
PAR Punchh is a loyalty and offers solution that focuses on providing restaurants with the tools and services to create branded and consistent in-store and digital customer experiences.N/A
Pricing
Drop Loyalty AppPAR Punchh
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DropPAR Punchh
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Drop Loyalty AppPAR Punchh
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Drop Loyalty AppPAR Punchh
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Enterprises
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All AlternativesView all alternativesView all alternatives
User Ratings
Drop Loyalty AppPAR Punchh
Likelihood to Recommend
-
(0 ratings)
9.9
(2 ratings)
Support Rating
-
(0 ratings)
9.9
(2 ratings)
User Testimonials
Drop Loyalty AppPAR Punchh
Likelihood to Recommend
Drop Technologies
No answers on this topic
PAR Technology Corporation (ParTech)
We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.
Will Hanrahan | TrustRadius Reviewer
Will Hanrahan
Digital Marketing Manager
Read full review
Pros
Drop Technologies
No answers on this topic
PAR Technology Corporation (ParTech)
  • Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.
Chandler Elmore | TrustRadius Reviewer
Chandler Elmore
Digitial Media Manager
Read full review
Cons
Drop Technologies
No answers on this topic
PAR Technology Corporation (ParTech)
  • Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
  • I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
  • One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
Will Hanrahan | TrustRadius Reviewer
Will Hanrahan
Digital Marketing Manager
Read full review
Support Rating
Drop Technologies
No answers on this topic
PAR Technology Corporation (ParTech)
The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
Chandler Elmore | TrustRadius Reviewer
Chandler Elmore
Digitial Media Manager
Read full review
Alternatives Considered
Drop Technologies
No answers on this topic
PAR Technology Corporation (ParTech)
We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
Will Hanrahan | TrustRadius Reviewer
Will Hanrahan
Digital Marketing Manager
Read full review
Return on Investment
Drop Technologies
No answers on this topic
PAR Technology Corporation (ParTech)
  • We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
  • It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.
Chandler Elmore | TrustRadius Reviewer
Chandler Elmore
Digitial Media Manager
Read full review
ScreenShots