Overall Satisfaction with Punchh
We wanted a solution where we could communicate with our guests, but also provide value to them and we were using Fishbowl, which was a very outdated method. Once we updated our POS, we were then able to work with a company that could help us better understand our guests. I am the primary user of Punchh in our organization, however, we provide franchisees with access to the platform to see results at the restaurant level.
- Create internal/operational efficiencies.
- Improve customer relations/service.
- Develops customer loyalty.
- Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
- I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
- One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
- Helped us grow our online ordering channel.
- Allowed us to message guests in different ways—push notification, in-app messaging
- Helped us to retain customers and make guests more loyal to our brand.
- SessionM, LevelUp and now part of Grubhub Enterprise
We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
Do you think Punchh delivers good value for the price?
Yes
Are you happy with Punchh's feature set?
Yes
Did Punchh live up to sales and marketing promises?
Yes
Did implementation of Punchh go as expected?
Yes
Would you buy Punchh again?
Yes