Very Satisfied With Punchh, Would Highly Recommend Working With Them.
August 27, 2020

Very Satisfied With Punchh, Would Highly Recommend Working With Them.

Will Hanrahan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Punchh

We wanted a solution where we could communicate with our guests, but also provide value to them and we were using Fishbowl, which was a very outdated method. Once we updated our POS, we were then able to work with a company that could help us better understand our guests. I am the primary user of Punchh in our organization, however, we provide franchisees with access to the platform to see results at the restaurant level.
  • Create internal/operational efficiencies.
  • Improve customer relations/service.
  • Develops customer loyalty.
  • Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
  • I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
  • One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
  • Helped us grow our online ordering channel.
  • Allowed us to message guests in different ways—push notification, in-app messaging
  • Helped us to retain customers and make guests more loyal to our brand.
  • SessionM, LevelUp and now part of Grubhub Enterprise
We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
I would also comment that the level of support we receive is excellent, our Punchh customer success manager is like an extension of our Marketing department, a very valuable resource to have. I think this may not be the case with all clients, however, we were very lucky to have a strong CSM to support us.

Do you think Punchh delivers good value for the price?

Yes

Are you happy with Punchh's feature set?

Yes

Did Punchh live up to sales and marketing promises?

Yes

Did implementation of Punchh go as expected?

Yes

Would you buy Punchh again?

Yes

We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.