Drupal Commons vs. ServiceNow Customer Service Management
Drupal Commons vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Drupal Commons | N/A | Drupal Commons is a community collaboration and management site built on the open-source Drupal. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Drupal Commons | ServiceNow Customer Service Management | |
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Top Pros |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Drupal Commons | ServiceNow Customer Service Management | |
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Small Businesses | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Discord Score 8.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Drupal Commons | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Drupal Commons | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Drupal.org No answers on this topic | ServiceNow |
Pros | Drupal.org No answers on this topic | ServiceNow |
Cons | Drupal.org No answers on this topic | ServiceNow |
Usability | Drupal.org No answers on this topic | ServiceNow |
Support Rating | Drupal.org No answers on this topic | ServiceNow |
Alternatives Considered | Drupal.org No answers on this topic | ServiceNow |
Return on Investment | Drupal.org No answers on this topic | ServiceNow |
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