ServiceNow: A Great Tool for Bankers
April 28, 2021
ServiceNow: A Great Tool for Bankers
Score 6 out of 10
Vetted Review
Verified User
Software Version
Standard
Modules Used
- Field Service Management
Overall Satisfaction with ServiceNow Customer Service Management
Used across the whole organization. Too cumbersome and not easy to locate items when asking for help. Would recommend a job aid or help tool to assist new users. I find myself spending a lot of time locating what I'm requesting assistance for. It does keep track of tickets submitted every step of the way which is very useful but does not provide a name to reach out to for assistance and/or questions.
Pros
- Easy log in
- Easy to view screens
- Easy to track
Cons
- Need a aid on how to use the system.
- Functionality to scroll down should not be too sensitive.
- Adding user helpful tools to help navigate.
- Maintaining a record of tickets submitted.
- Easy access to view tickets.
- Step to step automatic email notifications is a plus plus.
- The negative impact for my team is the delay in team completing tickets but not a system issue.
- A positive impact for my team is we can easily view the status of tickets and the follow-up emails are beneficial to maintain records of tickets.
- Negative impact is that there is no user job aid or helpful tools for new users.
Do you think ServiceNow Customer Service Management delivers good value for the price?
Not sure
Are you happy with ServiceNow Customer Service Management's feature set?
Yes
Did ServiceNow Customer Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow Customer Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow Customer Service Management again?
Yes
ServiceNow Customer Service Management Feature Ratings
Comments
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