E2open vs. GFI Systems

E2Open [Digital Transformation Solutions] is best used for customers/partners that do not have their own marketing automation software. It provides them a space to use already built in campaigns for use. A scenario where it may not be the best recommended tool is in a partner type scenario, such as ours. Currently, the tool does not have a fully customizable campaign for a partner to go in and build out a campaign from scratch. They can only take bits and pieces (depending on what is allowed) and make changes as they see fit.

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When our client wants to host email onsite, not in the cloud, our go-to is GFI Systems MailEssentials. You can set up allowed or blocked emails based on many parameters. The quarantine feature is easy to manage. Sometimes it "catches" too many emails. Easy to fix, though! GFI Systems LanGuard is so comprehensive that initial scans take forever to run! But it is so comprehensive that it catches *everything*! Not just viruses, and lack of updates--it catches things in the endpoint's registry. And provides the full information on the endpoint in order to identify and fix it. Thanks, guys for great products!

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• A wide offering of service to manage channel data
• How they engage with me to understand my needs as their customer
• A clear structure of where to go for which kind of issues

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• Security is their main focus and they do an excellent job providing users the ability to use all tools in one product.
• Their reports are very detailed and have the option to auto email key people with executive reports to keep track of vulnerabilities and patch status.
• Keeping costs low, no other company could offer as much as they do for everything they offer.

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• Marketing of solution capabilities - needs to be better marketed
• Costing could be better optimized
• Support and Service issues
• Availability of skilled experts/consultants

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• GFI Systems MailEssentials would be nice to have the possibility to block emails from overseas. Make that customizable, too!
• Have a "lite" version of GFI Systems LanGuard so we can do a quick check, if we would like to
• How about a special "partner" phone number for support? One where a partner can access support more quickly?

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The Support zteam for GFI was with us all the way through, and I believe that they had the best support team of all the products that we use and/or tested.

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E2Open [Digital Transformation Solutions] was very cost effective and does provide a simple tool for us to provide our partner network. We have a vast array of partners, some of which do not have any marketing expertise. This tool makes it that much easier for a partner to take advantage of a tool that does all ends of automation for them.

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GFI Systems MailEssentials is easier to use and much less expensive.

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• The data that they organize for us, give clear sell in opportunities
• We can spend our marketing money better on the product that is not selling as much as expected
• We can make sure our factories produce the right products because we have insights in which products are really in demand by our consumers.

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• GFI Systems does save us a lot of time and makes it very convenient to manage clients. Remote access usually works well.
• For our business GFI Systems is a bit expensive. The total cost is like hiring a full time employee.
• It would be nice if the backup function was more robust and better thought out. Until then, we are seeking another service for our client's backup needs.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info