E2open vs. GTZShip

E2Open [Digital Transformation Solutions] is best used for customers/partners that do not have their own marketing automation software. It provides them a space to use already built in campaigns for use. A scenario where it may not be the best recommended tool is in a partner type scenario, such as ours. Currently, the tool does not have a fully customizable campaign for a partner to go in and build out a campaign from scratch. They can only take bits and pieces (depending on what is allowed) and make changes as they see fit.

Incentivized

GTZ is a simple platform that is easy to use and walks you through the shipment process. If I need to find a rate for a shipment I can find an answer in minutes and I can set up shipments right away or future orders ahead of time.

Incentivized

• A wide offering of service to manage channel data
• How they engage with me to understand my needs as their customer
• A clear structure of where to go for which kind of issues

Incentivized

• Great customer service.
• Ease of use.
• Competitive pricing.
• Plenty of options.

Incentivized

• Marketing of solution capabilities - needs to be better marketed
• Costing could be better optimized
• Support and Service issues
• Availability of skilled experts/consultants

Incentivized

• The need to track carriers that are inbound.
• Notification of delays in pickup.
• Quicker processing of billing.

Incentivized

My representative is available to answer my questions and if she is not available there is someone at the call center that can help me right away. I have never had a problem reaching a representative to take care of my needs.

Incentivized

E2Open [Digital Transformation Solutions] was very cost effective and does provide a simple tool for us to provide our partner network. We have a vast array of partners, some of which do not have any marketing expertise. This tool makes it that much easier for a partner to take advantage of a tool that does all ends of automation for them.

Incentivized

Different carriers and 3pl have different platforms for shipping. I have used Unishippers, MyFreightWorld, Navisphere, Saia and YRC. GTZ is by far simpler and quicker to get a quote and set up a shipment.

Incentivized

• The data that they organize for us, give clear sell in opportunities
• We can spend our marketing money better on the product that is not selling as much as expected
• We can make sure our factories produce the right products because we have insights in which products are really in demand by our consumers.

Incentivized

• Cost savings have helped the bottom line.
• Having the ability to set up shipments avoids delays in getting freight out.
• The ability to speak with a rep who takes care of problems satisfies the customers' needs.

Incentivized