E2open vs. TMW.Suite TMS

E2Open [Digital Transformation Solutions] is best used for customers/partners that do not have their own marketing automation software. It provides them a space to use already built in campaigns for use. A scenario where it may not be the best recommended tool is in a partner type scenario, such as ours. Currently, the tool does not have a fully customizable campaign for a partner to go in and build out a campaign from scratch. They can only take bits and pieces (depending on what is allowed) and make changes as they see fit.

Incentivized

TMW.Suite is well-suited as a total package for managing customer orders, managing drivers, paying drivers, billing customers, etc. TMW.Suite allows for our dispatchers to effectively assign drivers to pickup orders and deliver them. However, there are times when scenarios arise that require us to make changes to an order, such as splitting an order to another trailer or reassigning it to another driver due to unforeseen circumstances. We have not encountered a scenario where we were unable to accomplish something we felt was necessary to conduct business. Trimble has a great support team that provides solutions to obstacles that we may run into.

Incentivized

• A wide offering of service to manage channel data
• How they engage with me to understand my needs as their customer
• A clear structure of where to go for which kind of issues

Incentivized

• Efficiently routing drivers throughout an order from pickup to drop-offs.
• Implementation of EDI systems with different customers.
• Integration tracking driver mileage allowing us to pay drivers with Microsoft GP.

Incentivized

• Marketing of solution capabilities - needs to be better marketed
• Costing could be better optimized
• Support and Service issues
• Availability of skilled experts/consultants

Incentivized

• Ease of gathering and reporting data could be improved, as there is no built-in solution.
• Integration of EDI from different customer systems requires an extensive up-front setup.

Incentivized

It's a fairly straightforward system once you have been trained on it. Not overly complicated and has all the functionality that is needed for a user to do their job effectively. There are multiple modules that allow different departments to perform their job descriptions, and each one is fairly simple in terms of the interface.

Incentivized

E2Open [Digital Transformation Solutions] was very cost effective and does provide a simple tool for us to provide our partner network. We have a vast array of partners, some of which do not have any marketing expertise. This tool makes it that much easier for a partner to take advantage of a tool that does all ends of automation for them.

Incentivized

We didn't look into using any other Transportation Management Systems. We used TMW. Served for 20+ years and have never seen a need to switch or evaluate other options. Everything we could have wanted in a software suite for logistics was provided by TMW.Suite. There may be other options available to us, but we see no need to change or evaluate other solutions.

Incentivized

• The data that they organize for us, give clear sell in opportunities
• We can spend our marketing money better on the product that is not selling as much as expected
• We can make sure our factories produce the right products because we have insights in which products are really in demand by our consumers.

Incentivized

• Suite helped us effectively grow our business by tripling the number of drivers we were able to hire over 10+ years.
• By allowing us to implement EDI data into our TMW.With Suite software, we were able to maintain and attract more customers thanks to the benefits EDI offers.

Incentivized