eAssistance Pro (discontinued) vs. Ruby Virtual Receptionist Services

eAssistance Pro (discontinued)

Ruby Virtual Receptionist Services

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
eAssistance Pro (discontinued)	Score 8.2 out of 10	N/A	eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.	$7 per month
Ruby	Score 9.8 out of 10	N/A	Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions.	$129 per month

Pricing

eAssistance Pro (discontinued)

Ruby Virtual Receptionist Services

Editions & Modules

No answers on this topic

Chat Ruby 10: $129
monthly
Chat Ruby 30: $299
monthly
Call Ruby 100: $319
monthly
Chat Ruby 50: $469
monthly
Call Ruby 200: $599
monthly
Call Ruby 350: $999
monthly
Call Ruby 500: $1,399
monthly

Offerings

Pricing Offerings
eAssistance Pro (discontinued)	Ruby
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

Bundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399

More Pricing Information

Community Pulse
	eAssistance Pro (discontinued)	Ruby Virtual Receptionist Services
Top Pros	Pro Live chat Pro Geo location Pro Ip address	No answers on this topic
Top Cons	Minus Video chat	Minus Hold times Minus Better training

Best Alternatives
	eAssistance Pro (discontinued)	Ruby Virtual Receptionist Services
Small Businesses	Gist Score 9.6 out of 10	Smith.ai Live Website Chat Score 8.9 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	No answers on this topic
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	eAssistance Pro (discontinued)	Ruby Virtual Receptionist Services
Likelihood to Recommend	8.2 (1 ratings)	5.0 (1 ratings)
Likelihood to Renew	9.1 (1 ratings)	- (0 ratings)

User Testimonials
	eAssistance Pro (discontinued)	Ruby Virtual Receptionist Services
Likelihood to Recommend	Discontinued Products It is fast and secure. JD John Davison Marketing manager Read full review	Ruby Receptionists, Inc Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit. Incentivized JR Julliana Reyes Partner and Attorney Read full review
Pros	Discontinued Products It is fully customizable, secure and easy to integrate It is the most user friendly live chat solution You can track Geo-location, IP address, and much more information about your website visitor It will help you to analyze your website traffic I have also integrated this software on my Facebook fan page JD John Davison Marketing manager Read full review	Ruby Receptionists, Inc Call-out request "personal assistant services." Ruby Receptionist app. Incentivized JR Julliana Reyes Partner and Attorney Read full review
Cons	Discontinued Products No answers on this topic	Ruby Receptionists, Inc Clarity in billing. Shortened hold times. Less transfer time from call to receptionist (between English and Spanish). Better training of receptionists to prevent certain things from being said to clients - decreases client confidence. Incentivized JR Julliana Reyes Partner and Attorney Read full review
Likelihood to Renew	Discontinued Products I am still using this comfortably on my website, so I do not need any other software. JD John Davison Marketing manager Read full review	Ruby Receptionists, Inc No answers on this topic
Alternatives Considered	Discontinued Products No that is the first live chat software I am using on my website JD John Davison Marketing manager Read full review	Ruby Receptionists, Inc We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc. Incentivized JR Julliana Reyes Partner and Attorney Read full review
Return on Investment	Discontinued Products It will definitely increase sales It saves time and money as one person can team to handle multiple queries JD John Davison Marketing manager Read full review	Ruby Receptionists, Inc Increased efficiency. NEGATIVE ROI. Incentivized JR Julliana Reyes Partner and Attorney Read full review
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