eAssistance Pro (discontinued) vs. Ruby Virtual Receptionist Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eAssistance Pro (discontinued)
Score 8.2 out of 10
N/A
eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.
$7
per month
Ruby
Score 9.8 out of 10
N/A
Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions.
$129
per month
Pricing
eAssistance Pro (discontinued)Ruby Virtual Receptionist Services
Editions & Modules
No answers on this topic
Chat Ruby 10
$129
monthly
Chat Ruby 30
$299
monthly
Call Ruby 100
$319
monthly
Chat Ruby 50
$469
monthly
Call Ruby 200
$599
monthly
Call Ruby 350
$999
monthly
Call Ruby 500
$1,399
monthly
Offerings
Pricing Offerings
eAssistance Pro (discontinued)Ruby
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsBundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399
More Pricing Information
Community Pulse
eAssistance Pro (discontinued)Ruby Virtual Receptionist Services
Top Pros

No answers on this topic

Top Cons
Best Alternatives
eAssistance Pro (discontinued)Ruby Virtual Receptionist Services
Small Businesses
Gist
Gist
Score 9.6 out of 10
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 8.9 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10

No answers on this topic

Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
eAssistance Pro (discontinued)Ruby Virtual Receptionist Services
Likelihood to Recommend
8.2
(1 ratings)
5.0
(1 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
eAssistance Pro (discontinued)Ruby Virtual Receptionist Services
Likelihood to Recommend
Discontinued Products
It is fast and secure.
Read full review
Ruby Receptionists, Inc
Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
Read full review
Pros
Discontinued Products
  • It is fully customizable, secure and easy to integrate
  • It is the most user friendly live chat solution
  • You can track Geo-location, IP address, and much more information about your website visitor
  • It will help you to analyze your website traffic
  • I have also integrated this software on my Facebook fan page
Read full review
Ruby Receptionists, Inc
  • Call-out request "personal assistant services."
  • Ruby Receptionist app.
Read full review
Cons
Discontinued Products
No answers on this topic
Ruby Receptionists, Inc
  • Clarity in billing.
  • Shortened hold times.
  • Less transfer time from call to receptionist (between English and Spanish).
  • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
Read full review
Likelihood to Renew
Discontinued Products
I am still using this comfortably on my website, so I do not need any other software.
Read full review
Ruby Receptionists, Inc
No answers on this topic
Alternatives Considered
Discontinued Products
No that is the first live chat software I am using on my website
Read full review
Ruby Receptionists, Inc
We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
Read full review
Return on Investment
Discontinued Products
  • It will definitely increase sales
  • It saves time and money as one person can team to handle multiple queries
Read full review
Ruby Receptionists, Inc
  • Increased efficiency.
  • NEGATIVE ROI.
Read full review
ScreenShots