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eAssistance Pro (discontinued) vs. Ruby Virtual Receptionist Services

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eAssistance Pro (discontinued)

1 Reviews and Ratings

Ruby Virtual Receptionist Services

3 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eAssistance Pro (discontinued)

    Score8.2 out of 10
    		N/AeAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.

    $7

    per month

    Ruby

    Score10 out of 10
    		N/ARuby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions.

    $129

    per month

    Pricing
    eAssistance Pro (discontinued)Ruby
    Editions & Modules
    No answers on this topic
    Chat Ruby 10
    $129
    monthly
    Chat Ruby 30
    $299
    monthly
    Call Ruby 100
    $319
    monthly
    Chat Ruby 50
    $469
    monthly
    Call Ruby 200
    $599
    monthly
    Call Ruby 350
    $999
    monthly
    Call Ruby 500
    $1,399
    monthly
    Offerings
    Pricing Offerings
    eAssistance Pro (discontinued)Ruby
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Bundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399
    More Pricing Information
    Best Alternatives
    eAssistance Pro (discontinued)Ruby
    Small Businesses
    Olark
    Score10 out of 10
    Smith.ai
    Score9 out of 10
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    No answers on this topic
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    eAssistance Pro (discontinued)Ruby
    Likelihood to Recommend
    8.2
    (1 ratings)
    5.0
    (1 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    eAssistance Pro (discontinued)Ruby
    Likelihood to Recommend
    Discontinued Products
    It is fast and secure.
    John Davison
    Marketing manager
    Read full review
    Ruby Receptionists, Inc
    Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
    Incentivized
    Julliana Reyes
    Partner and Attorney
    Read full review
    Pros
    Discontinued Products
    • It is fully customizable, secure and easy to integrate
    • It is the most user friendly live chat solution
    • You can track Geo-location, IP address, and much more information about your website visitor
    • It will help you to analyze your website traffic
    • I have also integrated this software on my Facebook fan page
    John Davison
    Marketing manager
    Read full review
    Ruby Receptionists, Inc
    • Call-out request "personal assistant services."
    • Ruby Receptionist app.
    Incentivized
    Julliana Reyes
    Partner and Attorney
    Read full review
    Cons
    Discontinued Products
    No answers on this topic
    Ruby Receptionists, Inc
    • Clarity in billing.
    • Shortened hold times.
    • Less transfer time from call to receptionist (between English and Spanish).
    • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
    Incentivized
    Julliana Reyes
    Partner and Attorney
    Read full review
    Likelihood to Renew
    Discontinued Products
    I am still using this comfortably on my website, so I do not need any other software.
    John Davison
    Marketing manager
    Read full review
    Ruby Receptionists, Inc
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    No that is the first live chat software I am using on my website
    John Davison
    Marketing manager
    Read full review
    Ruby Receptionists, Inc
    We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
    Incentivized
    Julliana Reyes
    Partner and Attorney
    Read full review
    Return on Investment
    Discontinued Products
    • It will definitely increase sales
    • It saves time and money as one person can team to handle multiple queries
    John Davison
    Marketing manager
    Read full review
    Ruby Receptionists, Inc
    • Increased efficiency.
    • NEGATIVE ROI.
    Incentivized
    Julliana Reyes
    Partner and Attorney
    Read full review
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