Pricey but Effective if Implemented Correctly
May 30, 2021
Pricey but Effective if Implemented Correctly
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ruby Virtual Receptionist Services
Ruby Virtual Receptionist Services were originally implemented to function as an answering service for our 2-lawyer law firm. It was used by both lawyers and it proved to be a comprehensive answering service. It allowed us to screen our calls and direct them appropriately. It also provided the "call out" service that allowed us to place requests for calls out to clients or potential new clients.
Pros
- Call-out request "personal assistant services."
- Ruby Receptionist app.
Cons
- Clarity in billing.
- Shortened hold times.
- Less transfer time from call to receptionist (between English and Spanish).
- Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
- Call-out.
- Bilingual services.
- Increased efficiency.
- NEGATIVE ROI.
We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
Do you think Ruby Virtual Receptionist Services delivers good value for the price?
No
Are you happy with Ruby Virtual Receptionist Services's feature set?
No
Did Ruby Virtual Receptionist Services live up to sales and marketing promises?
Yes
Did implementation of Ruby Virtual Receptionist Services go as expected?
Yes
Would you buy Ruby Virtual Receptionist Services again?
No
Comments
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