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Pricey but Effective if Implemented Correctly
May 30, 2021

Pricey but Effective if Implemented Correctly

Reyes Julliana | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ruby Virtual Receptionist Services

Ruby Virtual Receptionist Services were originally implemented to function as an answering service for our 2-lawyer law firm. It was used by both lawyers and it proved to be a comprehensive answering service. It allowed us to screen our calls and direct them appropriately. It also provided the "call out" service that allowed us to place requests for calls out to clients or potential new clients.
  • Call-out request "personal assistant services."
  • Ruby Receptionist app.
  • Clarity in billing.
  • Shortened hold times.
  • Less transfer time from call to receptionist (between English and Spanish).
  • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
  • Call-out.
  • Bilingual services.
  • Increased efficiency.
  • NEGATIVE ROI.
We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.

Do you think Ruby Virtual Receptionist Services delivers good value for the price?

No

Are you happy with Ruby Virtual Receptionist Services's feature set?

No

Did Ruby Virtual Receptionist Services live up to sales and marketing promises?

Yes

Did implementation of Ruby Virtual Receptionist Services go as expected?

Yes

Would you buy Ruby Virtual Receptionist Services again?

No

Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.