eAssistance Pro (discontinued) vs. Tidio

eAssistance Pro (discontinued)

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
eAssistance Pro (discontinued)	Score 8.2 out of 10	N/A	eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.	$7 per month
Tidio	Score 8.0 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 per month

Pricing

eAssistance Pro (discontinued)

Tidio

Editions & Modules

No answers on this topic

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

Offerings

Pricing Offerings
eAssistance Pro (discontinued)	Tidio
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

More Pricing Information

Community Pulse
	eAssistance Pro (discontinued)	Tidio

Features

eAssistance Pro (discontinued)

Tidio

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	eAssistance Pro (discontinued) - Ratings	Tidio 7.0 1 Ratings 18% below category average
Chat history and transcripts	00 Ratings	7.01 Ratings
Chat reporting	00 Ratings	7.01 Ratings
Chat and web analytics	00 Ratings	7.01 Ratings

Best Alternatives
	eAssistance Pro (discontinued)	Tidio
Small Businesses	Gist Score 9.6 out of 10	Front Score 8.8 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	eAssistance Pro (discontinued)	Tidio
Likelihood to Recommend	8.2 (1 ratings)	9.0 (2 ratings)
Likelihood to Renew	9.1 (1 ratings)	- (0 ratings)

User Testimonials
	eAssistance Pro (discontinued)	Tidio
Likelihood to Recommend	Discontinued Products It is fast and secure. JD John Davison Marketing manager Read full review	Tidio Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office. Incentivized Taylor Hicks Creative Strategist Read full review
Pros	Discontinued Products It is fully customizable, secure and easy to integrate It is the most user friendly live chat solution You can track Geo-location, IP address, and much more information about your website visitor It will help you to analyze your website traffic I have also integrated this software on my Facebook fan page JD John Davison Marketing manager Read full review	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Discontinued Products No answers on this topic	Tidio Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Likelihood to Renew	Discontinued Products I am still using this comfortably on my website, so I do not need any other software. JD John Davison Marketing manager Read full review	Tidio No answers on this topic
Alternatives Considered	Discontinued Products No that is the first live chat software I am using on my website JD John Davison Marketing manager Read full review	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Discontinued Products It will definitely increase sales It saves time and money as one person can team to handle multiple queries JD John Davison Marketing manager Read full review	Tidio Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
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