eAssistance Pro (discontinued) vs. Tidio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eAssistance Pro (discontinued)
Score 8.2 out of 10
N/A
eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.
$7
per month
Tidio
Score 9.7 out of 10
N/A
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
$49
per month
Pricing
eAssistance Pro (discontinued)Tidio
Editions & Modules
No answers on this topic
Communicator
$19
per month
Chatbot
$49
per month
Offerings
Pricing Offerings
eAssistance Pro (discontinued)Tidio
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
eAssistance Pro (discontinued)Tidio
Top Pros
Top Cons
Best Alternatives
eAssistance Pro (discontinued)Tidio
Small Businesses
Gist
Gist
Score 9.6 out of 10
Intercom
Intercom
Score 8.9 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eAssistance Pro (discontinued)Tidio
Likelihood to Recommend
8.2
(1 ratings)
10.0
(1 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
eAssistance Pro (discontinued)Tidio
Likelihood to Recommend
Discontinued Products
It is fast and secure.
Read full review
Tidio
It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application.
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Pros
Discontinued Products
  • It is fully customizable, secure and easy to integrate
  • It is the most user friendly live chat solution
  • You can track Geo-location, IP address, and much more information about your website visitor
  • It will help you to analyze your website traffic
  • I have also integrated this software on my Facebook fan page
Read full review
Tidio
  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
Read full review
Cons
Discontinued Products
No answers on this topic
Tidio
  • A built in call tracking module would be great.
Read full review
Likelihood to Renew
Discontinued Products
I am still using this comfortably on my website, so I do not need any other software.
Read full review
Tidio
No answers on this topic
Alternatives Considered
Discontinued Products
No that is the first live chat software I am using on my website
Read full review
Tidio
Read full review
Return on Investment
Discontinued Products
  • It will definitely increase sales
  • It saves time and money as one person can team to handle multiple queries
Read full review
Tidio
  • Captured leads that might have fallen through the cracks.
  • Free account provides plenty of basic features, so the ROI is 100%.
  • Dashboard with all communications eliminates chasing around emails.
Read full review
ScreenShots