eAssistance Pro (discontinued) vs. Tidio

eAssistance Pro (discontinued)

eAssistance Pro (discontinued)

1 Reviews and Ratings

Tidio

13 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
eAssistance Pro (discontinued)	Score 8.2 out of 10	N/A	eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.	$7 per month
Tidio	Score 9.7 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$49 per month

Pricing

eAssistance Pro (discontinued)

Tidio

Editions & Modules

No answers on this topic

Communicator: $19
per month
Chatbot: $49
per month

Offerings

Pricing Offerings
eAssistance Pro (discontinued)	Tidio
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	eAssistance Pro (discontinued)	Tidio
Top Pros	Pro Live chat Pro Geo location Pro Ip address	Pro Email integration Pro Live chat Pro Desktop or mobile
Top Cons	Minus Video chat	Minus Email marketing Minus Time notifications Minus Real time notifications

Best Alternatives
	eAssistance Pro (discontinued)	Tidio
Small Businesses	Gist Score 9.6 out of 10	Intercom Score 8.9 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	eAssistance Pro (discontinued)	Tidio
Likelihood to Recommend	8.2 (1 ratings)	10.0 (1 ratings)
Likelihood to Renew	9.1 (1 ratings)	- (0 ratings)

User Testimonials
	eAssistance Pro (discontinued)	Tidio
Likelihood to Recommend	Discontinued Products It is fast and secure. JD John Davison Marketing manager Read full review	Tidio It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Pros	Discontinued Products It is fully customizable, secure and easy to integrate It is the most user friendly live chat solution You can track Geo-location, IP address, and much more information about your website visitor It will help you to analyze your website traffic I have also integrated this software on my Facebook fan page JD John Davison Marketing manager Read full review	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Discontinued Products No answers on this topic	Tidio A built in call tracking module would be great. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Likelihood to Renew	Discontinued Products I am still using this comfortably on my website, so I do not need any other software. JD John Davison Marketing manager Read full review	Tidio No answers on this topic
Alternatives Considered	Discontinued Products No that is the first live chat software I am using on my website JD John Davison Marketing manager Read full review	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Discontinued Products It will definitely increase sales It saves time and money as one person can team to handle multiple queries JD John Davison Marketing manager Read full review	Tidio Captured leads that might have fallen through the cracks. Free account provides plenty of basic features, so the ROI is 100%. Dashboard with all communications eliminates chasing around emails. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
ScreenShots