Item: Tidio
Rating: 9
Author: Taylor Hicks

Use Cases and Deployment Scope

We implemented Tidio for its live chat and automated chatbot functionality. There are a few minor limitations with the service, but it is overall a stellar software that helped us reach more clients and leads where they are on our site. The page-specific targeting via chatbots is a great differentiator.

Pros and Cons

Live chat
Chatbots with built in logic
Customer service

Unable to ban visitors by site referrer (spam sites)
Chatbot conditional logic could be a bit simpler/cleaner
Occasional issues with the desktop app (in browser never gives us trouble though)

Return on Investment

Helped us get new deals from site visitors
Helped us get renewals from current clients

Alternatives Considered

HubSpot CRM

While HubSpot focuses on all marketing/sales/lead gen efforts, Tidio is a more specialized product.

Key Insights

Do you think Tidio delivers good value for the price?

Yes

Are you happy with Tidio's feature set?

Yes

Did Tidio live up to sales and marketing promises?

Yes

Did implementation of Tidio go as expected?

Yes

Would you buy Tidio again?

Yes

Other Software Used

HubSpot Sales Hub, HubSpot Marketing Hub, Keap

Likelihood to Recommend

Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.

Simple, intuitive, yet robust live chat and chatbot software

Overall Satisfaction with Tidio