Best scalable website visitor communication tool I've found (with a free plan)
May 24, 2021
Best scalable website visitor communication tool I've found (with a free plan)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Tidio
As a marketing agency, we use Tidio both for our own purposes, as well as our clients'. Website visitors these days have shorter attention spans and are accustomed to chat widgets that can give instant (or almost instant) answers. Even for my B2B clients who don't stay actively online with Tidio to personally answer inquiries, the chat widget generates leads and contacts from site visitors who are less inclined to fill out a traditional web form or send an email. Having multiple contact formats (phone, email, web form and chat) allows visitors to reach out via the channel they are most comfortable with, leaving less traffic to slip through the cracks.
- Very intuitive interface and management.
- Scalable plans that don't require me to purchase features I don't need.
- Super simple chat bot administration.
- A built in call tracking module would be great.
- Customizable chat widget with custom automated responses for off hours.
- Simple, user-friendly analytics.
- Visitor tracking with page(s) viewed.
- Captured leads that might have fallen through the cracks.
- Free account provides plenty of basic features, so the ROI is 100%.
- Dashboard with all communications eliminates chasing around emails.
- Freshworks CRM (formerly Freshsales), tawk.to and Zendesk Talk
Do you think Tidio delivers good value for the price?
Yes
Are you happy with Tidio's feature set?
Yes
Did Tidio live up to sales and marketing promises?
Yes
Did implementation of Tidio go as expected?
Yes
Would you buy Tidio again?
Yes