EasyVista Service Manager vs. i-doit

It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."

Incentivized

Network documentation at its best. It helps in technical documentation. Very efficient in documenting all the assets in your network and importing data from CSV files. Gives you a detailed graphical overview of the entire IT Infrastructure. Helps to manage all components including the desktop, printer, and mobile. Handles everything including the hardware, software, and networks.

Incentivized

• Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
• Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
• Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.

Incentivized

• Asset management
• Intuitive
• Reliable

Incentivized

• Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
• A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.

Incentivized

• No disdain In any manner.
• Has a beautiful UI.
• Has basic editing functions that enables IT companies to have efficient Infrastructure Management.

Incentivized

There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.

Incentivized

i-doit is way more robust than Lansweeper, and has a cleaner interface.

Incentivized

• Our turnaround time has decreased steadily use implementing use.
• Our CIO is update on the progress of his team at all times.
• The customers feel better informed about their requests from start to finish.

Incentivized

• Lets you run a relationship-based CMDB model for service modeling and visualization.
• It becomes very easy to weigh the dependency chain between devices, software assignment, and cluster management for easy documentation.
• Gives quick solutions on how to troubleshoot networks.

Incentivized