Lansweeper Reviews

39 Ratings
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Score 8.8 out of 100

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Reviews (1-14 of 14)

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January 14, 2021
Michael Metalios | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
LANSweeper Is currently used as an inventory system for our entire WAN. Every computer reports in to LANSweeper when someone logs in. LANSweeper is also configured to randomly scan our network for new devices. We use it to monitor issues like drive space, toner levels, and Antivirus status. For an inexpensive solution, LANSweeper really a one-stop shop for a lot of necessities.
  • Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
  • Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
  • Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.
  • LANSweeper has a tendency to be extremely slow sometimes. We are running it in a 2016 VM. It has plenty of RAM, CPU, and Storage. However I believe it would benefit from living on an SQL server instead of a local lite instance of SQL.
  • I wish there were more details in the printer reports. It is definitely a bit lacking.
  • It's hard to balance the auto-removal of items from LANSweeper. This isn't necessarily LANSweeper's fault. But sometimes you want to keep record of devices for a period after they're gone. Sometimes, you just want to wipe the slate clean of old items and start over.
  • The Helpdesk system needs a LOT of improvement. We used it for two years. This year, we did not renew. It is comical looking with its colors and large fonts. It is difficult to sort through tickets. I hope it gets better in time. I like having it integrated into the inventory system.
Because of its slowdown as we have acquired more equipment, I think LANSweeper may be better suited for smaller environments. We have 3000+ users and over 1500 devices on our WAN. It has shown considerable performance issues as we have grown. Maybe moving it to a full blown SQL instance will make things a bit better. But as it stands, it has gotten tiresome waiting for it to update and refresh.
Read Michael Metalios's full review
April 19, 2020
Mike Bursack | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Lansweeper is used for many IT functions. It shows me all my network-connected devices, including details about my PC's and Servers. I can see what processor, RAM, and Hard drives they have, so if I'm planning to upgrade, this makes it easier. I can also see who is logged on to that PC and its IP address. It also scans the PC's for what software they have and if the hard drive is full. You can create canned or custom reports using simple SQL code that many users provide to create the reports and alerts. I have one alert that tells me if a printer is getting low on toner. Another that looks at my domain server for any users that have locked their account. I also have a very nice helpdesk module that you can also create reports and alerts on. Lansweeper is so easy to create what you need due to the SQL aspect of it. And if you have less than 100 devices, it's free.
  • Helpdesk - Easy to create tickets or projects and manipulate them even links to a calendar to schedule events.
  • Reports and Alerts are so customizable, and you can download tones of them online. Any reports can be turned into an alert that can be emailed to you IF something matches your criteria.
  • Network device tracking to see what you have and details about them are excellent, and set up was fast and straightforward as it scanned my network easily.
  • Tracking what software you have. Other software tracking programs I have used gave too much info; this gives you only what you need to see about what software it finds. And yes, you can create more custom reports or alerts.
  • Great for Scorcarding due to the reports you can make
  • You get alerts from Lansweeper of major software updates and the SQL code to copy and create a report to check all your PC's to see if they have the right updates.
  • The menu bar is too bunched up, and it uses a hover over to pull-down menus. I'm always hovering over the wrong thing and have to move my mouse away then go back to hover or click on what I want.
  • I would like to turn off the hover-over on helpdesk tickets. It pops up too fast before I can ready my support ticket subjects.
  • Lansweeper is well suited for any IT department, from small to mid-sized. This would be for that advanced IT person that understands they need to see what's on their network and a little about SQL to create Reports and Alerts.
  • It may be too much for that small 5-10 user company, but remember its free if you have 100 devices or less.
Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.
Read Mike Bursack's full review
March 16, 2020
Isabella Houghton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This tool offers an easy-to-use help desk solution that includes a ticket creation system, simplifies the entry of new inconvenience tickets and has the option of tracking customer behavior patterns. With Lansweeper we were able to track problems and find solutions which simplifies our work and saves a lot of time.
  • It is very flexible, robust and easy to use.
  • Allows you to track and keep inventories and reports up to date.
  • The support is fast and very responsive, always aware of the people I work with and they have been more than friendly and very helpful.
  • I haven't really noticed any issues with this tool, just that sometimes customization can be a little cumbersome.
The ability to view the inventory network is good and has a lot of information about the assets, you can see the whole network and create reports, tickets, event logs, locations and have a wide and detailed view. This tool stands out a lot.
The support is very good, responsive and useful, it helps more than expected, especially in any difficulties we have when using this wonderful tool.
Read Isabella Houghton's full review
February 20, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Form helpdesk to an automated inventory scan, Lansweeper has saved us so much time it's immeasurable. We (for the IT department) bought Lansweeper primarily to keep up with software licenses and to manage hardware warranties, but it's a very valuable asset management tool all around. We probably only use a few of its functionality, but it's worth the lesser price just for that.
  • One of the best asset manager
  • Allows you to detect all computers on the network
  • I can't think of anything negative about this product as it does what it is built for.
I am a big fan of software scanning and software license information. Lansweeper saved us dozens of hours of license and asset detail collection so far. All the functionalities are there, and they are flexible but do require some research from time to time. The same goes for deployment and reporting. The tools are there, and quite a lot of default content is available, but if you want to take full advantage of the tool's power, get creative, and do some research.
Lansweeper offers a variety of customer support options (including KBs for self-serve and get in touch with them via email), and most importantly, it's a matter of dialing within their allotted supporting time frames. However, I always make sure to provide the following information:
- Screenshots of the issue (if available).
- Program Files (x86)/Lansweeper/Service/Errorlog.txt, as present on your Lansweeper server.
- If it exists, the error log present in Program Files (x86)/Lansweeper/Website/App_Data.
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September 20, 2019
Brandon Patton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently utilizing Lansweeper as our go-to IT asset inventory database. Prior to installation, we were able to discern data from Active Directory, countless Excel sheets, and "chicken-scratch" notebooks to track inventory and serials. Lansweeper has allowed us to centralize our inventory into one location, which automatically updates as we make changes to our environment.
  • Scanning and detecting devices on our network - in most cases, it can determine what type of device it is and pull all relevant details from that device into searchable fields.
  • Fantastic support and communication from the vendor - including publishing new report templates monthly that you can import into Lansweeper to assist with security audits and updates.
  • Easy and intuitive helpdesk feature that allows you to track requests against specific assets.
  • The reporting module is very involved - if you're familiar with relational databases, it will help - but for the common user, there isn't a wizard driven process for creating reports.
  • Interface overall is dated - but is still functional. A new, cleaner interface would be welcomed.
  • Really needs an alert module to immediately notify when thresholds have been met - currently, you schedule alerts that check at certain times to see if a threshold has been met - it is not immediate.
Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.
Very helpful support and fast responses - can answer any questions in a friendly manner and provide guidance and suggestions in trying to solve various configurations within Lansweeper. Another significant benefit is their Newsfeed keeps you update to data on big IT news, such as EOL announcements in the industry, and vulnerability alerts. On top of this, they regularly publish importable reports that you can pull into your Lansweeper installation to assist in searching for vulnerabilities and EOL products to take action against. Very positive experience!
Read Brandon Patton's full review
August 01, 2019
Matthew James | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We were introduced to Lansweeper by the new system analyst as he used it at his previous job. He was also aware that what we were using, Samanage, was being underutilized by our company. With Lansweeper we are able to get any and all information about devices that are connected to our network. We are able to keep track of all of our devices and can identify potential issues before they even become a real issue. Lansweeper has many functions and features but its asset tracking is fabulous.
  • Asset tracking.
  • Device tracking.
  • Software tracking.
  • The interface needs a little work. Everything is kind of jumbled on the screen.
  • Better documentation on how to use the device tester.
Smaller organizations can benefit from Lansweeper. It is very easy to deploy as well as maintain. Larger companies will need a whole bunch of overhead and time devoted to getting this set up properly. With that being said, if a business is small and deploys Lansweeper and then grows larger, Lansweeper will grow with it.
Read Matthew James's full review
May 16, 2019
Jean-François Hallée | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In our university, Lansweeper is mainly being used for computers and hardware inventory over the network and outside our network. We needed an inventory solution that wasn't requiring the server to probe the clients for security reasons. It's now being used by nearly all our IT staff departments. Also, we needed something where we could show data on multiple angles because we have different IT teams over several buildings that support specific VLANs of machines.
  • Lansweeper is grabbing lots of data from the machines without slowing the network and the client machines. We can easily get all the installed software data, hardware and linked hardware and all the user you can grab from the AD (computer and user).
  • Lansweeper can now scan Windows, Mac and Linux with an agent installed (or not if you want that the server is the one pulling the data).
  • The web interface is really friendly user and offers lots of possibilities to personalize your dashboard as you see fit.
  • Reports engine is really powerful and easy to monitor your machines and also your security issues.
  • I don't know why Lansweeper decided to integrate a helpdesk within its inventory software but I think its a pain cause if you only want to use the inventory, you have to disable several things in your UI.
  • It's using your AD hard. So watch out when you decide to pull data from your AD to complement your LS data cause it's gonna open and close one connection per object which is insane.
  • It would be very helpful to be able to get mobiles linked to LS without having to use hardcore infrastructure provided from Apple and MS.
Lansweeper is well suited for small, medium and large businesses with LAN-only devices and outside as well. It's great to scan all sort of things and reporting them to you in the way you want (graphics, charts, tables, etc.). I have no clue about their help desk features cause we're not using them but I could see a benefit from using one tool for two things. It still has some room for improvement for mobile devices and MacOS and Linux devices scan with agents, but they're working on it so there's hope.
Read Jean-François Hallée's full review
November 30, 2018
Michael Timms | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Lansweeper is currently being used by my organization as our main inventory tool. Let me say from the very start that I did not configure Lansweeper for us, so my obervations and reviews are based on the current configuration that we use and what I have done with it. We do not use the software deployment features, only the inventory, but for what we use it for it works very well. I run it from a virtual server, and I can check to see how many PCs have what software installed, I can see a current users PC name, or vice versa, and see a certain PC's current user. I can also set up collections based on software.
  • Keeps track of PCs via Active Directory
  • Tells who is currently logged into a certain PC
  • Shows what software is installed on a certain PC
  • Results are not instant, meaning they take time to scan
  • Purging is not accurate. I have seen machines show up that have been off the domain for weeks
  • The interface could be more intuitive
Lansweeper would be ideal for an educational setup, for example, where there are just a few VLANs where nothing is moved around. Lansweeper will suffice, but is not ideal for a call center enterprise scenario where a company owns sites in several different locations, with many different VLANs, and is moving machines back and forth between locations.
Read Michael Timms's full review
April 12, 2017
Valery Mezentsau | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use lansweeper as a monitoring, alerting and asset management tool. The product is used only by our IT department (systems and network administrators). This tool helps our help desk technicians easily find a user or computer, find necessary information about configuration, membership, network information, etc. We have several branch offices and lansweeper helps us with asset management and physical inventory. It allows us to build and run different types of reports that are being requested by IT managers. Also, we are using this tool as an event collection and alerting system. It's easy to configure and use; does not require additional deep education to be used for Tier 1 level of support. The web interface allows us to use this tool from any endpoint within the company's network.
  • Easy and quick configuration
  • A large number of tools available for administration
  • An excellent scanner that does not overload endpoints
  • Ability to create very detailed custom reports
  • All the infrastructure information in one place
  • I would like lansweeper to be more flexible to combine assets to logical groups (PCs, monitors, IP phones and users)
It is the best tool that is used for collecting initial information about users or devices. Well done cross references. We are never faced with any serious issues using this product for our internal purposes.
Read Valery Mezentsau's full review
August 30, 2016
Chris John | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Lansweeper is being used in various ways throughout my organization. In our IT department, we are using it for discovering and maintaining our software licenses, tracking support needs through the help desk feature, and of course use its capability to inventory our desktop and server infrastructure. We also are using it as a knowledge base for end users.
  • Easy to use.
  • A one stop shop for hardware and software inventory, help desk, and knowledge base.
  • Great tech support.
  • The help desk tool is nice, but setup was a little cumbersome.
  • While their support is great, it's generally only through email.
Lansweeper is well suited for any IT environment. If you want to have a snapshot of what's going on in your network inventory wise, this is your application! If you want a knowledge base, this is your application! If you want a help desk, again, this is your application to try! It really does a lot of things and for the most part does it well!
Read Chris John's full review
August 30, 2016
Mike Hempel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is being used for network audits and hardware and software management. It is used across multiple departments.
  • Software auditing.
  • Hardware auditing.
  • License management.
  • Ability to make different web layouts for different groups.
Lansweeper works for auditing, software deployment and hardware tracking. It has gotten better with each revision. I haven't found something it lacks that they haven't fixed.
Read Mike Hempel's full review
December 18, 2018
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Lansweeper is being used by the IT department for the City. We use it to track IT assets and pull data from it for use in our chargeback calculations. We also utilize it for planning our replacement schedule each year for end-user systems.
  • Automatically scans the network and populates assets with detailed information
  • Checks support sites for remaining warranty on assets and populates that with the asset record
  • When scanning networking equipment as well it links assets to what switch and port they are connected to
  • Use of custom fields and groups for sorting assets
  • Simple to use
  • There is not a clean way to remove assets from active inventory, but keep them in the database.
  • Deleting the asset from the system deletes it from the database.
Pro: Easy to set up and start scanning the network. Multiprotocol support. Multi-device support. Linking assets such as monitors to the desktop they are connected to. Linking devices to the switch and port they are connected to.

Con: Price is making a large jump this year. Needs a better way to remove assets from reporting when retired without removing it completely from the database.
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July 10, 2018
Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
We selected Lansweeper after reading reviews and talking to other users. It was being used to address license compliance in our varied network which included a few business units, mobile users, and home workers. The best thing about Lansweeper is the price - it is cheap. The other thing is that it can pick up all the hardware assets on our network and we can make a diagram about where everything resides. However, we found that agentless has a huge drawback - it will only scan what it can see. In our varied network, we didn't see some users for weeks, other networks and business units were invisible and this really wasn't a product for our environment. We needed agents.
What really hit home was the recognition or lack of. Microsoft recognition was not bad but the datacenter needed total manual intervention. Office 365 wasn't picked up and no usage statistics. Anything beyond Microsoft/Adobe Acrobat/Sophos was a challenge. In conclusion, if you're 50 or 100 users, go for Lansweeper. If more complex, don't waste time or embarrassment in having to change the product later.
  • Picks up items on the network such as switches printers. I like the fact that toner is running low but to a large business like ours, that doesn't make much difference. For small businesses, that would be good.
  • Connects to Dell/HP to get warranty info. Not always but good to see some areas populated.
  • The scan is quite quick, will bring back some useful data.
  • Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
  • Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
  • Datacenter compliance is a manual project. We used Excel extensively.
  • License optimization is limited to installations v surplus licenses. We need to know who's using what and how.
Suited for the basic x86 environment of Windows machines and those looking for hardware discovery. I would say 150 to 200 device companies it is recommended. Unfortunately, for our environment, it lacks the detailed data, software recognition, coverage and functionality to be considered encompassing.
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December 28, 2016
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Lansweeper to manage our infrastructure. It allows us to pull useful reports, push software and manage our assets all in one easy to use interface. I have used similar products and Lansweeper is just as good if not better than its competition.
  • Automatically scans and detects new assets.
  • A powerful reporting tool. You will have to be familiar with power-shell.
  • Push software to machines. Saving us time.
  • Ease of use - pushing software can be a complicated process.
  • Detecting assets sometimes means going to each machine on opening ports on the firewall.
  • Reporting can be hard to figure out but you can ask on their forum. I find that a lot of my questions already have been asked.
I believe that Lansweeper met our budget and needs adequately. Keep in mind that there is a high learning curve. We were able to learn the software due to our large and talented IT team. The reporting can make those dull jobs a breeze. Software pushing can save time and frustration.
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Feature Scorecard Summary

Software and hardware inventory tracking (12)
License management (8)
Asset relationship management (11)

What is Lansweeper?

Lansweeper is PC and network inventory software that is designed to discover Windows, Linux and Mac machines in an organization’s network. It also inventories network devices such as printers, routers, and switches.
Categories:  IT Asset Management

Lansweeper Features

IT Asset Management Features

Has featureSoftware and hardware inventory tracking
Has featureLicense management
Has featureAsset relationship management
Additional Features
Has featureHelp Desk & Ticketing
Has featureKnowledge Base
Has featureAutomated Software Deployment
Has featureSNMP Network Management
Has featureActive Directory Management

Lansweeper Competitors

Lansweeper Pricing

  • Does not have featureFree Trial Available?No
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Free (up to 100 assets)$0
Enterprise$1per asset/per year
Additional Help Desk Agents$10per month

Lansweeper Support Options

 Paid Version
Social Media

Lansweeper Technical Details

Deployment Types:On-premise
Operating Systems: Windows
Mobile Application:No