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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    EasyVista Service Manager

    Score9.8 out of 10
    N/AEasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A

    PDQ Deploy & Inventory

    Score9.2 out of 10
    N/APDQ.com headquartered in Salt Lake City offers PDQ Deploy, a software deployment tool used to keep Windows PCs up-to-date without bothering end users.

    $1,575

    per year per user

    Pricing
    EasyVista Service ManagerPDQ Deploy & Inventory
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EasyVista Service ManagerPDQ Deploy & Inventory
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—PDQ was built by entrepreneurs & educators. Small businesses (<50 employees), nonprofits, and schools enjoy a 15% discount.
    More Pricing Information
    Community Pulse
    EasyVista Service ManagerPDQ Deploy & Inventory
    Considered Both Products
    EasyVista
    No answer on this topic
    PDQ
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    12 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    11 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    11 Answers
    Features
    EasyVista Service ManagerPDQ Deploy & Inventory
    Incident and problem management
    Comparison of Incident and problem management features of EasyVista Service Manager and PDQ Deploy & Inventory
    Feature
    EasyVista Service Manager
    8.9
    1 Ratings
    9% above category average
    PDQ Deploy & Inventory
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory8.01 Ratings00 Ratings
    Service restoration9.01 Ratings00 Ratings
    Self-service tools9.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation7.01 Ratings00 Ratings
    ITSM reports and dashboards9.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of EasyVista Service Manager and PDQ Deploy & Inventory
    Feature
    EasyVista Service Manager
    10.0
    1 Ratings
    17% above category average
    PDQ Deploy & Inventory
    -
    Ratings
    Change requests repository10.01 Ratings00 Ratings
    Service-level management10.01 Ratings00 Ratings
    Best Alternatives
    EasyVista Service ManagerPDQ Deploy & Inventory
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    No answers on this topic
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EasyVista Service ManagerPDQ Deploy & Inventory
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.6
    (12 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (5 ratings)
    User Testimonials
    EasyVista Service ManagerPDQ Deploy & Inventory
    Likelihood to Recommend
    EasyVista
    It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
    Incentivized
    Read full review
    PDQ
    PDQ Inventory is great if you have a local network of computers on or off a domain. As long as you have a way to log into them with common credentials. Great for large organizations, particularly ones interconnected with VPNs. PDQ Inventory isn't so great for PCs that aren't connected to the same LAN the server is on. (i.e. non-vpn remote users) They used to have a remote agent you could install, but it was removed after numerous issues.
    Incentivized
    Read full review
    Pros
    EasyVista
    • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
    • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
    • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
    Incentivized
    Read full review
    PDQ
    • Push out new software
    • Push out Updates to current software
    • Push out patches and updates that we don't have other ways to push out
    • Keep end-users updated with little involvement
    Incentivized
    Read full review
    Cons
    EasyVista
    • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
    • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
    Incentivized
    Read full review
    PDQ
    • The facility to attempt re-deployment can be a bit easier to use, however, once you get used to it, it is OK.
    • The errors that it produces can be a bit cryptic, so could do with some sort of a verbose mode, when logging issues with packages being deployed.
    Incentivized
    Read full review
    Likelihood to Renew
    EasyVista
    No answers on this topic
    PDQ
    PDQ is very useful and one of the tools that we use a lot.
    Incentivized
    Read full review
    Usability
    EasyVista
    No answers on this topic
    PDQ
    The interface is straight forward and guides you through the process there. PDQ keeps track of the when new updates are made available writes the scripts and all l you need to do is push the button. (Mr George Jetson) Now with the download done you just sit back worry free and watch the software install in 1% of the time it would take to take care of the PC manually.
    Incentivized
    Read full review
    Support Rating
    EasyVista
    No answers on this topic
    PDQ
    The built-in help menus and general ease of use render whatever systems support there might be almost irrelevant. There is stability in the system's simplicity; if you're in the position to use such a product, you're your own best friend. Simple web searches more often than not turn up the solution to any little niggles, such as what silent install switches specific applications require (a remarkably wide choice of options exist). System updates are timely and unobtrusive, installing in no time at all. Maybe I've just been lucky; if so, long may it continue!
    Incentivized
    Read full review
    Alternatives Considered
    EasyVista
    There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
    Incentivized
    Read full review
    PDQ
    This software was referred to us by an IT professional. Previously, we were installing the software with the help of remote desktop applications but it was very time consuming; it was wasting the user's time since he could not use his computer. After testing PDQ Deploy, we just never looked back.
    Incentivized
    Read full review
    Return on Investment
    EasyVista
    • Our turnaround time has decreased steadily use implementing use.
    • Our CIO is update on the progress of his team at all times.
    • The customers feel better informed about their requests from start to finish.
    Incentivized
    Read full review
    PDQ
    • Speed of deployment is very positive for new software setup, saving hours of testing and deployment locally
    • Made patching for large computer estate very efficient, another positive for staff not having to spend hours of patching individual machines
    • Works well for small team of IT's and again makes various repetitive tasks much easier
    Incentivized
    Read full review
    ScreenShots