TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eber

    N/A
    Small Businesses (1-50 employees)
    Eber is a Loyalty Marketing Platform that enables businesses to build loyalty programs that connect and retain their customers. Eber provides a suite of ready-to-use solutions for brands to start engaging customers, drive repeat sales, and build a bigger loyalty customer base. It includes more than 50 integrations with either a shopping cart, POS, and payment gateway. Loyalty made simple: For retailers, F&B, hotels or e-commerce For…

    $828

    per year per store or per 5000 contacts

    TrueLoyal

    Score9 out of 10
    Mid-Size Companies (51-1,000 employees)
    TrueLoyal (formerly Zinrelo) is a loyalty program software, designed to foster customer engagement and enhance customer retention. It integrates multiple dimensions such as transactional, social, advocacy, engagement, behavioral, and emotional aspects. This multifaceted strategy aims to incentivize customers to make frequent purchases, actively engage with the brand, and ultimately become vocal advocates. Capabilities: Enhanced Customer Retention: As a point…N/A
    Pricing
    EberTrueLoyal
    Editions & Modules
    Lite
    $69
    per month (billed annually)
    Standard
    $299
    per month (billed annually)
    Scale
    $999
    per month (billed annually)
    Enterprise
    $3500
    per month (billed annually)
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    EberTrueLoyal
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details
    More Pricing Information
    Best Alternatives
    EberTrueLoyal
    Small Businesses
    Growave
    Score9.7 out of 10
    Growave
    Score9.7 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EberTrueLoyal
    Likelihood to Recommend
    -
    (0 ratings)
    8.2
    (2 ratings)
    User Testimonials
    EberTrueLoyal
    Likelihood to Recommend
    Ebertech Sdn Bhd
    No answers on this topic
    Zinrelo
    Zinrelo is the perfect platform to reward frequent buyers, achieve larger AOV’s, and encourage your customers to become your marketing team. Because Zinrelo was not appropriate for our B2B relationships, direct integration with our e-commerce platforms would have allowed us to restrict its use to only eligible customers via the e-commerce customer type.
    Incentivized
    Read full review
    Pros
    Ebertech Sdn Bhd
    No answers on this topic
    Zinrelo
    • Customer service is fantastic.
    • They are always asking for feedback, so that they can understand what is working well for us, and what isn't working well.
    • They are pro-active and frequently offer suggestions to us, for promotions that they think would be worthwhile, and help us to keep shoppers coming back.
    Incentivized
    Read full review
    Cons
    Ebertech Sdn Bhd
    No answers on this topic
    Zinrelo
    • Though perfectly functional, Zinrelo’s interface seems slightly dated and could use a visual update.
    • Zinrelo should develop direct integrations with BigCommerce and NetSuite, so all Zinrelo account management can be handled within those platforms.
    • Zinrelo should allow for custom reasons for the addition of points. Sometimes the the established reasons do not address the situation, and the flexibility to add custom reasons with reduce or eliminate the need to add notes to transactions.
    Incentivized
    Read full review
    Alternatives Considered
    Ebertech Sdn Bhd
    No answers on this topic
    Zinrelo
    We also looked at SweetTooth, prior to choosing Zinrelo. Zinrelo had a much smoother integration with our Netsuite System, however.
    Incentivized
    Read full review
    Return on Investment
    Ebertech Sdn Bhd
    No answers on this topic
    Zinrelo
    • Increased customer retention.
    • Increased average order value.
    Incentivized
    Read full review
    ScreenShots

    Eber Screenshots

    Screenshot of the workflow to create automated messages based on specific member events or criteria.
• Event-based triggers: Activate messages for occasions like birthdays, anniversaries, or periods of inactivity
• Send automated messages via Email or SMS
• Customise personalized messages from existing templates for different triggers and member segmentsScreenshot of the centralized member data used to manage and execute multi-channel marketing campaigns. 
•  Access and utilize member information without importing or exporting lists
•  Send communications via Email, SMS, and Direct Messaging
•  Segment audiences and schedule automated campaigns based on member data and behaviorsScreenshot of the creation of a customisable points-based reward system
•  Set custom point values and earning rules for various customer actions.
•  Define flexible redemption options, and set bonus points for specific purchase actions.
•  Track point balances and history for each customer in real-time
•  Automate point expiration and bonus point campaigns.Screenshot of the interface to setup rewards for different channels, control availability, and automate personalized offers.
•  Customizable reward settings: Choose between in-store or online redemption, set quantity limits, create time-limited offers, and include partner outlets
•  Automated lifecycle rewards: Deploy rule-based personalized incentives for key member milestones (e.g., Welcome, Birthday, Anniversary)
•  Omnichannel redemption infrastructure: Enable seamless transactions via Eber website Widget, Member Web App, physical POS systems, and e-commerce platformsScreenshot of engaging game-like elements that can be added to a program.
•  Choose from a variety of games to run in loyalty programs
•  Set up various challenges such as quizzes, check-ins, and purchase targets
•  Connect gamification activities directly to points or rewards system

    TrueLoyal Screenshots

    Screenshot of MULTI DIMENSIONAL LOYALTY PLATFORMScreenshot of OMNI-CHANNEL REWARDS PROGRAM E-COMMERCE, STORES, MOBILE, 3RD PARTY RETAILERSScreenshot of RECEIPT SCANNING TO AWARD POINTS FOR PURCHASES MADE AT 3RD PARTY RETAILERSScreenshot of END USER LOYALTY DASHBOARD - ON DESKTOP AND MOBILEScreenshot of REFERRAL PROGRAM TO ACQUIRE CUSTOMERS VIA WORD-OF-MOUTHScreenshot of LOYALTY PROGRAM EXPLAINER PAGES