TrustRadius: an HG Insights company

What is Eber?

Eber is a Loyalty Marketing Platform that enables businesses to build loyalty programs that connect and retain their customers.


Eber provides a suite of ready-to-use solutions for brands to start engaging customers, drive repeat sales, and build a bigger loyalty customer base. It includes more than 50 integrations with either a shopping cart, POS, and payment gateway.


  • Loyalty made simple: For retailers, F&B, hotels or e-commerce
  • For businesses of all sizes: No matter how big or small the business is
  • Ready integration: Integrates with existing systems

Core Product


  • Loyalty: Offers a points and rewards system to manage a loyalty program.
  • Marketing: Includes a suite of listening, feedback, referral, and gamification solutions, enabling you to spark deeper engagements.
  • Platform: The CRM provides a 360-degree view of their profiles, spending habits, and previously hidden customer insights.
  • Commerce: Paid memberships, gift cards or packages are offered by Eber to generate revenue in advance and make sure the best customers buy repeatedly.
  • Messaging: Automated emails or SMS to engage with customers.

Media

the workflow to create automated messages based on specific member events or criteria.
• Event-based triggers: Activate messages for occasions like birthdays, anniversaries, or periods of inactivity
• Send automated messages via Email or SMS
• Customise personalized messages from existing templates for different triggers and member segments
the centralized member data used to manage and execute multi-channel marketing campaigns. 
•  Access and utilize member information without importing or exporting lists
•  Send communications via Email, SMS, and Direct Messaging
•  Segment audiences and schedule automated campaigns based on member data and behaviors
the creation of a customisable points-based reward system
•  Set custom point values and earning rules for various customer actions.
•  Define flexible redemption options, and set bonus points for specific purchase actions.
•  Track point balances and history for each customer in real-time
•  Automate point expiration and bonus point campaigns.
the interface to setup rewards for different channels, control availability, and automate personalized offers.
•  Customizable reward settings: Choose between in-store or online redemption, set quantity limits, create time-limited offers, and include partner outlets
•  Automated lifecycle rewards: Deploy rule-based personalized incentives for key member milestones (e.g., Welcome, Birthday, Anniversary)
•  Omnichannel redemption infrastructure: Enable seamless transactions via Eber website Widget, Member Web App, physical POS systems, and e-commerce platforms
engaging game-like elements that can be added to a program.
•  Choose from a variety of games to run in loyalty programs
•  Set up various challenges such as quizzes, check-ins, and purchase targets
•  Connect gamification activities directly to points or rewards system

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